Job Description

Care Liaison advisor
Xyla Community Services (part of Acacium Group)
Remote
Monday - Friday between 8am - 6pm aswell as Saturday working on rotational basis
23,810 per annum
Unlock your potential:
Are you organised, personable, and passionate about helping people? If you thrive on building relationships and delivering exceptional customer service, we have an exciting opportunity for you!
We are looking for a Care Liaison advisor to join our team, where you will play a vital role in our company's success. In this role, you will closely collaborate with hospital discharge teams and care homes to source the best care packages for our clients.
This position offers a unique opportunity to work towards quick and safe discharge plans, supporting families during challenging times.
Xyla, part of Acacium Group, is an integrated healthcare solution that improves people's lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.
Every day you will...

• Collaborate with care homes, care agencies, senior health and social care professionals, patients, and their families.
• Interact with families in a caring and empathetic manner.
• Act as the liaison between discharge teams, local authorities, clients, and care providers, ensuring timely and high-quality service delivery within the established timeframe.

• Ensure prompt and precise discharge plans for patients and their families

What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful
• Progression and development opportunities within a global business
• Endless learning & development opportunities at your fingertips, including fully funded qualifications
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Opportunities to work from home in a fully remote position
• Life Assurance, Critical Illness Cover and Private Medical Insurance

Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role you must ideally have...

• Previous customer service experience with excellent written and verbal communication skills
• Previous administration experience with good attention to detail
• The ability to organise and prioritise workload effectively

Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
#INDENT2022
Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397