Job Description

Job Title: Care Manager

Location: Office 5, Durham Workspace

Abbey Road Business Park,

Abbey Road, Pity Me

Durham, DH1 5DQ

Reports to: Registered Manager/Director

Job Purpose: The Care Manager is responsible for overseeing the day-to-day management and delivery of high-quality domiciliary care services. This includes ensuring compliance with regulatory standards, managing staff, and driving the growth and efficiency of the service. The role requires strong leadership, operational expertise, and a commitment to delivering exceptional care.

Key Responsibilities:

1. Service Management:

o Oversee the operational delivery of domiciliary care services, ensuring compliance with CQC regulations and company policies.

o Monitor service quality through audits, spot checks, and feedback from clients and staff.

o Implement continuous improvement strategies to enhance service delivery and client satisfaction.

2. Staff Management:

o Recruit, train, and develop a team of care coordinators, supervisors, and care staff.

o Provide leadership, guidance, and support to ensure high performance and staff retention.

o Conduct regular supervision and performance appraisals for staff.

3. Compliance & Quality Assurance:

o Ensure the service operates within regulatory requirements, including CQC, safeguarding, and health & safety regulations.

o Maintain accurate records, policies, and procedures in line with industry standards.

o Address and resolve complaints or incidents efficiently, implementing lessons learned.

4. Business Development:

o Support the growth of the service by managing new client referrals and expanding care packages.

o Build strong relationships with local authorities, commissioners, and stakeholders.

o Identify opportunities to improve efficiency and reduce operational costs without compromising care quality.

o Be able to open solo homes for adult service users with complex care needs in line with Treatment of disease, disorder or injury (TDDI).

5. Financial & Resource Management:

o Oversee budgets, ensuring cost-effective service delivery.

o Monitor staff rotas, ensuring appropriate coverage while controlling overtime and agency costs.

o Ensure accurate payroll and invoicing processes are followed.

6. Client & Family Engagement:

o Ensure care plans are person-centred and regularly reviewed.

o Act as a point of contact for clients and families, addressing concerns and ensuring high standards of care.

Essential Skills & Experience:

Proven experience in managing domiciliary care services or a similar health & social care setting. Strong knowledge of CQC regulations and care sector compliance. Experience in staff management, including recruitment, training, and supervision. Excellent leadership, problem-solving, and decision-making skills. Strong financial and business acumen, with experience managing budgets. Effective communication and interpersonal skills. Proficiency in IT systems, including care management software.
Qualifications:

NVQ Level 5 in Health & Social Care (or willingness to work towards it). Previous experience in a managerial role within domiciliary care. Full UK driving licence.
Salary: 26,000 - 32,000

Hours: Full-time, 40

Job Type: Full-time

Pay: 26,000.00-35,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Flexitime Free parking On-site parking Sick pay
Work Location: In person

Application deadline: 14/03/2025
Expected start date: 15/08/2025