Job Description

Laindon Medical Group has an opportunity for an experienced, efficient care navigator to join our team on a full-time basis, for 37.5 hours per week.The care navigator plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About usLaindon Medical Group is a long-established practice, serving a population of just over 18,000 patients. We have 5 partners and an excellent clinical mix of 5 salaried GPs, ANP & practices nurses, a team of allied health professionals, with a strong, organised administrative team, including a practice manager, operational manager and finance officer.Our aims and objectives are to:

• Provide the best quality medical care to our patients.
• Ensure that patients have confidence in the service we provide.
• Be committed to our patients needs.
• Act with integrity and complete confidentiality.
• Be courteous, approachable, friendly & accommodating.
• Ensure safe and effective services & environment.
• Be innovative and forward thinking.
• Work collaboratively with outside agencies.
• Maintain our motivated and skilled work teams.
• Thoroughly monitor and audit, continue to improve our healthcare services.
• Maintain high quality of care through continuous learning and training.
• Guide our employees in accordance with diversity and equality.
• Ensure effective and robust information governance systems.
• Treat all patients and staff with dignity, respect and honesty.

Date posted21 April 2025Pay schemeOtherSalaryxc2xa312.21 an hourContractPermanentWorking patternFull-time, Part-timeReference number28532Job locationsHigh RoadLaindonBasildonEssexSS15 5TRJob descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us. Job descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us.Person SpecificationExperienceEssential

• Previous experience working as a care navigator/receptionist.
• Primary/healthcare experience.
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• SystmOne trained desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

• Previous medical or healthcare receptionist experience is desirable.

Person SpecificationExperienceEssential

• Previous experience working as a care navigator/receptionist.
• Primary/healthcare experience.
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• SystmOne trained desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

• Previous medical or healthcare receptionist experience is desirable.

NHS