Job Description

Here at Dr Gilkar & Partners we are looking to recruit a care navigator to join our busy and diverse growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients being the face of the practice.
Main duties of the job
Based firstly at Little Horton Laneyou will work as part of a team responsible for delivering a high quality, patient focused, efficient service as the first point of contact for our patients. You will be expected to demonstrate excellent communication / customer skills and show empathy when required. You will be proficient in IT and able to work in a busy, challenging environment.
Duties and responsibilities include:

• Maintaining and monitoring the practice appointments system
• Processing telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

About us
The practice has c8000 patients within the widely diverse BD5 area. We are within PCN 6, a fast growing primary care network. We are a welcoming & friendly team looking for a pleasant and experienced care navigiator to join us.
Details
Date posted
21 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4207-25-0003
Job locations
Little Horton Lane Medical Centre
392 Little Horton Lane
Bradford
West Yorkshire
BD5 0NX
Birch Medical Practice
Woodroyd Road
Bradford
West Yorkshire
BD5 8EL
Job description
Job responsibilities
The Care Navigator is the first point of contact for patients contacting the GP surgery. This can be via a variety of methods including via the telephone, face to face and via our online consult service. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the best service
The purpose of the role is to:
Work alongside the our teams to support the navigation of patients to the most appropriate person or service
Answer calls from our patients, in an efficient and courteous manner, providing clear concise information
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Ensure that all new patients are registered onto the computer system promptly and accurately
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Enter and confirm patient information accurately, on to the computer as required
Access patient medical records to book appointments and manage patient queries, enter accurate admin notes using SystmOne
Complete tasks on SystmOne to communicate to patients, colleagues and healthcare professionals
Filing and retrieving paperwork, scanning of medical records
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Processing and distributing incoming (and outgoing) mail
Please note a full list of responsibilities is within the job description attached to this advert.
Job description
Job responsibilities
The Care Navigator is the first point of contact for patients contacting the GP surgery. This can be via a variety of methods including via the telephone, face to face and via our online consult service. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the best service
The purpose of the role is to:
Work alongside the our teams to support the navigation of patients to the most appropriate person or service
Answer calls from our patients, in an efficient and courteous manner, providing clear concise information
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Ensure that all new patients are registered onto the computer system promptly and accurately
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Enter and confirm patient information accurately, on to the computer as required
Access patient medical records to book appointments and manage patient queries, enter accurate admin notes using SystmOne
Complete tasks on SystmOne to communicate to patients, colleagues and healthcare professionals
Filing and retrieving paperwork, scanning of medical records
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Processing and distributing incoming (and outgoing) mail
Please note a full list of responsibilities is within the job description attached to this advert.
Person Specification
Qualifications
Essential

• Educated to GCSE level standard is essential including Maths and English or equivalent

Desirable

• Educated to A level standard is desired
• Higher Education is desired
• NCQ Customer Care
• SystmnOne knowledge is desirable

Experience
Essential

• Experience of answering telephone calls in a high call volume environment
• Customer Service Experience
• Reception/administration experience

Desirable

• A period working directly with members of the public in a busy NHS environment including experience of working in Primary Care
• Experience of working as part of a team and under own initiativeExperience of working with SystmOne, and other clinical systems
• Experience working in a health care setting

Skills
Essential

• IT skills: Basic is essential
• Microsoft Word usage is essential
• Keyboard skills: Basic is essential
• Literacy skills Essential
• Numeracy Essential
• Verbal communication skills with the ability to deal with people in person and on the telephone is essential
• Verbal reasoning skills essential

Desirable

• Clinical software skills : SystmOne
• Report / Letter writing skills
• Microsoft Excel
• Car driver/clean licence

Person Specification
Qualifications
Essential

• Educated to GCSE level standard is essential including Maths and English or equivalent

Desirable

• Educated to A level standard is desired
• Higher Education is desired
• NCQ Customer Care
• SystmnOne knowledge is desirable

Experience
Essential

• Experience of answering telephone calls in a high call volume environment
• Customer Service Experience
• Reception/administration experience

Desirable

• A period working directly with members of the public in a busy NHS environment including experience of working in Primary Care
• Experience of working as part of a team and under own initiativeExperience of working with SystmOne, and other clinical systems
• Experience working in a health care setting

Skills
Essential

• IT skills: Basic is essential
• Microsoft Word usage is essential
• Keyboard skills: Basic is essential
• Literacy skills Essential
• Numeracy Essential
• Verbal communication skills with the ability to deal with people in person and on the telephone is essential
• Verbal reasoning skills essential

Desirable

• Clinical software skills : SystmOne
• Report / Letter writing skills
• Microsoft Excel
• Car driver/clean licence