Care Navigator Location: ICO Health Group Hours: Part-time Reports to: Reception Manager / Practice Manager Salary: Depending on experience Job Summary: As a Care Navigator, you will be the first point of contact for patients, ensuring they receive the right care, in the right place, at the right time. Working within a busy GP practice or primary care setting, you will support the clinical and administrative teams by managing patient enquiries, signposting to appropriate services, and performing key reception and administrative duties. You will play a vital role in improving patient access, experience, and the efficiency of care delivery within the NHS. Key Responsibilities: Patient Access & Support: Greet patients in person, by phone, and online, providing a professional and compassionate first point of contact.
Book, amend, and cancel appointments and home visits. Assess patient needs and signpost to the most appropriate healthcare professional or service (e.g. GP, nurse, pharmacy, social prescribing). Promote self-care and direct patients to community or voluntary sector services where appropriate.
Reception & Administrative Duties:
Manage patient registration, including new and temporary patients. Process prescription requests in line with practice protocols. Maintain accurate and timely patient records using clinical systems such as EMIS Web. Handle incoming and outgoing correspondence, emails, and messages.
Provide clerical support including data entry, scanning, filing, photocopying, and maintaining supplies. Care Coordination: Liaise with GPs, nurses, allied health professionals, and external agencies to support patient care. Follow up with patients on behalf of the clinical team, relaying test results or information when required. Help coordinate patient care across multiple services, especially for those with complex needs.
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