Job Description

About the Role

New Folly Surgery has a new opportunity for an enthusiastic and proactive GP Surgery Receptionist/Care Navigator to join our team for 25 hours per week.

The hours and sessions needed for this role are:

Tuesday 0745 - 1300

Wednesday 0745 - 1300

Thursday 0745 - 1300 & 1330 - 1800

Friday 0745 - 1300

The receptionist/care navigator plays a pivotal role in dealing with, support and assisting patients at our practice, helping them to access the right services and dealing with their queries via online triage requests, face-to-face and by telephone.

Some of the responsibilities of this varied role include:

Greeting and directing all patients. Booking, cancelling and moving patient appointments. Handing out letters, completed forms, specimen bottles, etc. Dealing with requests for information. Advising patients of Practice procedures. Assisting with the daily incoming online triage requests Answering the telephone promptly. Assisting GPs with their requests. Referring patients to local domiciliary services. Dealing with some incoming emails and admin.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Full training will be provided on our clinical patient records database (Systmone).

About Us

We are a 3 Partner, 1 Salaried GP training practice with a list size of 7200 patients based in the centre of Ingatestone, a semi-rural village close to Brentwood and Chelmsford. We have good road routes into the village and a local rail station 5 minutes away. We are a member practice of Brentwood Primary Care Network. We have a staff base of 23 personnel and have a high QOF achievement as well as a Good CQC rating over all domains.

We can offer the following benefits:

A competitive starting salary/hourly rate Supportive and friendly environment Peer support 25 days' holiday (pro rata) + bank holidays Access to the NHS pension scheme & very favourable employer contribution rate Free on-site parking Training and development opportunities

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application process

Applications are welcomed in the form of an up-to-date CV as well as a covering letter detailing your current and most recent employment, a statement about you yourself and why you would like to apply for the role.

We would like to hold interviews at the Surgery week commencing 29 September 2025

Please forward applications (your CV and your letter/statement) by email to:

Practice.managerf81163@nhs.net

We acknowledge all applications and then contact all candidates when the application process has closed.

Job Type: Part-time

Pay: From 16,406.00 per year

Expected hours: 25 per week

Benefits:

Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking
Work Location: In person