Job Description

As a Care Navigator, you will be the vital link between patients and the healthcare system. Your role involves helping patients access the right services, supporting their journey through care pathways, and reducing the workload on GPs by managing non-clinical queries. You will work closely with healthcare teams to improve patient experience, promote self-care, and ensure timely, coordinated care.
Why Work Here: Join a supportive and forward-thinking practice that values teamwork and innovation. Here, youll make a real difference by empowering patients and helping to shape efficient, patient-centered care. We offer opportunities for professional development, and a welcoming environment where your contributions truly matter.
Main duties of the job
Engage with patients to understand their needs and direct them to appropriate healthcare and community services.
Support patients in navigating the healthcare system, including booking appointments and making referrals.
Help reduce GP workload by managing non-clinical patient queries and signposting.
Maintain accurate records of patient interactions and referrals.
Work collaboratively with the healthcare team to improve patient care pathways.
About us
We are a successful and aspirational suburban practice run by an innovative team of professionals who are looking for similarly committed and quality-driven colleagues.Our work environment is friendly, informal and extremely learning focused.
Our practice:
Stable list size 7500
CQC rating good, excellent QOF outcomes
Very low home visit burden
Excellent secretarial, admin and IT support
Clinical team of 4 GP partners, salaried GPs, advanced nurse practitioner, practice pharmacist, practice nurse and health care assistant
Supported by the Crosby and Bootle Clinical Network and active member of the South Sefton GP Federation
Training practice involved in educational and clinical supervision of GP Registrars, nursing clinicians, paramedics, clinical pharmacists
Details
Date posted
05 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4170-25-0001
Job locations
272 Marsh Lane
Bootle
Liverpool
Merseyside
L20 5BW
Job description
Job responsibilities
The Care Navigator plays a key role in supporting patients to access appropriate healthcare and community services. Acting as a bridge between patients and healthcare professionals, the Care Navigator helps to streamline care pathways, improve patient experience, and reduce the workload on GPs by managing non-clinical queries and guiding patients through the healthcare system. Job description
Job responsibilities
The Care Navigator plays a key role in supporting patients to access appropriate healthcare and community services. Acting as a bridge between patients and healthcare professionals, the Care Navigator helps to streamline care pathways, improve patient experience, and reduce the workload on GPs by managing non-clinical queries and guiding patients through the healthcare system.
Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths
• Excellent verbal and written communication skills.
• Strong interpersonal skills with empathy and a patient-centered approach.
• Ability to build rapport and work sensitively with diverse patient groups.
• Good organisational and time management abilities.
• Ability to work independently and as part of a multidisciplinary team.
• Basic IT literacy, including experience with electronic patient records and referral systems.
• Problem-solving skills and the ability to use initiative.
• Reliable, punctual, and professional.

• Experience working in healthcare, social care, or community support roles.
• Understanding of local healthcare services and community resources.
• Training or qualifications in healthcare navigation, social work, or similar.
• Knowledge of safeguarding and confidentiality principles.
• Knowledge of EMIS

• GCSE grade A to C in English and Maths
• Excellent verbal and written communication skills.
• Strong interpersonal skills with empathy and a patient-centered approach.
• Ability to build rapport and work sensitively with diverse patient groups.
• Good organisational and time management abilities.
• Ability to work independently and as part of a multidisciplinary team.
• Basic IT literacy, including experience with electronic patient records and referral systems.
• Problem-solving skills and the ability to use initiative.
• Reliable, punctual, and professional.

• Experience working in healthcare, social care, or community support roles.
• Understanding of local healthcare services and community resources.
• Training or qualifications in healthcare navigation, social work, or similar.
• Knowledge of safeguarding and confidentiality principles.
• Knowledge of EMIS