Job Description

Purpose of Post:

Act as point of contact for patients and a focal point of communication between patients, doctors and other staff.

Main Duties:

1. General Reception Duties

Respond promptly and politely to all requests for assistance from patients and visitors.

Explain practice services to new patients, temporary residents and people requiring emergency necessary treatment. Register patients recording all relevant details accurately and comprehensively on the EMIS computer system.

Receive specimens from patients and carry out relevant administrative duties

Advise patients of relevant charges for private medical services. Accept payment and issue receipts.

Log requests for home visits on to the computer appointment system, include all relevant information.

Accept and record requests for prescriptions from patients. Process requests for repeat prescriptions ordered through the practice email and paper requests.

Manage the practice email.

When required contact ambulance department to request urgent ambulances

Scan incoming correspondence on to EMIS computer system in line with practice guidelines.

Answer patient enquiries for test results following the practice protocol.

Inviting patients to book for reviews etc.

2. Appointments System

Maintain total familiarity with all appointment systems operating within the Practice including requests for regular, urgent and extended access appointments, nurse appointments and appointments with associated staff.

Triage appointment requests to appropriate clinician.

Maintain efficient operation of appointments system, monitor flow of patients into consulting rooms and treatment rooms. Inform patients of any delays, relevant of any changes to the appointment situation.

Monitor effectiveness of appointments system and ensure all variations or problems are reported and resolved immediately.

Adjust surgeries and rearrange patient appointments as required.

3. Medical Records

Maintain accurate registration information on patient computer.

Scan documents onto computer records.

4. Operation of Telephone System

Receive and make telephone calls as required.

Take and forward messages.

Contact patients either verbally, sms or in writing. to feedback information from GP

Liaise with hospitals and other organisations as required

Enter relevant data on patient computer records, update templates and patient summaries.

7. Data Entry

Update medical record templates to record information such as smoking status etc.

Record receipt of insurance forms, solicitors reports and requests for patient MRCs

8. Start and End of Day Procedures

Lock and unlock, activate/deactivate the alarm system at the start and end of each day to maintain maximum security levels.

Prepare Reception in readiness for the Surgery being open for patients.

9. Any other delegated duties considered appropriate to the post.

Specific duties carried out by individual/named Receptionists i.e. FP34 prescriptions, summarising, deductions, insurance forms, cervical smear prior notifications, baby imms etc

Experience

Previous experience in a healthcare or office setting is preferred. Strong organisational skills with the ability to manage multiple tasks efficiently. Excellent communication skills, both verbal and written, with a focus on empathy and understanding. Proficiency in using office software applications and electronic health records systems is advantageous. A background in patient care or social services would be beneficial but is not mandatory.
If you are passionate about making a difference in people's lives and possess the necessary skills to excel as a Care Navigator, we encourage you to apply for this rewarding opportunity.

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: 12.59 per hour

Expected hours: 28 per week

Benefits:

Company pension Free flu jabs Free parking On-site parking
Work Location: In person

Application deadline: 08/08/2025
Reference ID: CNJULY25