Job Description

Overview

The Care Navigator plays a crucial role in supporting patients through their healthcare journeys. This position needs someone who can multi-task, think on their feet, follow protocols and work in a team environment. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care, making them an essential part of our team.

Responsibilities

Serve as the primary point of contact for patients when accessing the service. Main responsibilities will be call handling and managing the front reception desk. Maintain accurate records of patient interactions and progress within the office system. Collaborate with healthcare providers, social workers, and community resources to facilitate any patient queries.

Requirements

Previous experience in an office environment is preferred.

Strong interpersonal skills with the ability to communicate effectively with diverse populations. Excellent organisational skills and attention to detail to manage multiple tasks efficiently. Empathy and a genuine desire to help others navigate their healthcare challenges. Proficiency in using office software and electronic health record systems is advantageous. Ability to work collaboratively as part of a multidisciplinary team while maintaining patient confidentiality at all times. This role offers a rewarding opportunity for those passionate about making a difference in the lives of others through effective care navigation and support. Your own transport as the post could be based on different practice sites.
Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Free flu jabs Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 23/06/2025
Reference ID: morlais/carenav/june2025