Job Description

Job Title

- Care Navigator

Line Manager -

Reception Manager

Accountable to -

Practice Manager

Hours per week -

27.5

7:45am - 1:15pm / 1:15pm - 6:45pm

Our preference would be someone to work afternoon shifts only, however we are open to all applicants.

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

Westcroft Health Centre is an established medical practice and we are committed to remain a professional and effective team, supporting each other to put patients at the heart of all we do.

Primary Responsibilities

The following are the core responsibilities of the Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient's healthcare records as necessary Distribute forms to the administrative team Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all time General filing and organisation of patient records Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Dealing with tasks Scanning of patient related documentation and attaching scanned documents to patient's healthcare records Complete opening and closing procedures in accordance with the duty rota

Person Specification - Essential:

Educated to GCSE level or equivalent

Experience of working with the general public

Excellent communication skills (written and oral)

Clear, polite telephone manner

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Ability to follow policy and procedure

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check

Desirable:

GCSE Mathematics & English (C or above)

Experience of administrative duties

Experience of working in a health care setting

Strong IT skills

Competent in the use of Office and Outlook

SystmOne experience

Problem solving & analytical skills

This job description may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Closing Date: 17th October 2025

Job Type: Part-time

Pay: From 12.30 per hour

Expected hours: 27.5 per week

Work Location: In person