Job Description

About the Role

Oakfield Surgery is looking to recruit an enthusiastic care navigator to work with the current team on a part-time basis for 2/3 days a week. Please note, one of these days will be a longer day. This person will receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way. They will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors. They will help provide a quality, friendly and efficient service within a safe and effective working environment and support the doctors to provide the highest standard of care to the patients, within the changing NHS.



Duties will also include;
Greet and direct all patients. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians. Use your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional. Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant clinician. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services. Enter patient information onto the computer as required.

About the Candidate

To be considered for the position, you will have the following;



Essential:


Excellent verbal communication skills Polite and professional telephone manner Sensitivity to confidentiality issues and data protection Ability to work on initiative and as part of a team Ability to work under pressure Ability to work well with the members of the public Ability to work flexibly and to cover colleagues holiday/sickness periods

Desirable:


SystmOne/AskmyGP /general IT skills Understanding of primary care

About Us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.



We are committed to equal employment opportunities and encourage applications from all qualified individuals.



Benefits of Working with SPC:



NHS Pension Scheme Defined benefits scheme Life insurance Family benefits, including adult dependents and children's pensions Ill health benefits 23.7% employer contribution

Electric Car Salary Sacrifice Scheme:



Low monthly payments, no deposit, no credit check Fully comprehensive insurance, servicing, tyres and breakdown cover Up to 2,000 annual SPC contribution (subject to conditions)

Flexible Working Arrangements:



GP remote working options to accommodate personal commitments

Additional Benefits:



Eye care vouchers Health service discounts, including a complimentary Blue Light Card for new starters Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service Enhanced maternity & paternity terms High street discounts via our online portal Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.