Job Description

Experience not necessary but would be advantageous, Full training will be given. An apprenticeship would be considered for this role.

To answer phones to incoming calls in a timely, polite, and patient focused manner

To take telephone calls from patients and accurately make/cancel appointments and record all essential information on EMIS.

On receipt of patient call, search computerised patient records, checking patient details and patient confidentiality.

Identify callers requiring an immediate emergency response and escalate the calls to clinical team as per protocol.

To direct patients over the phone to the appropriate professionals or services through signposting or direct to the care navigator

Deal with patients enquiries in relation to results, and book appointments when required

Maintaining confidentiality at all times with particular reference to patient confidentiality and Data Protection Act

Advise the Team Leader of any problems and take appropriate action as directed

Contribute to the continuous improvement of service provision communicating service user feedback to the Team Leaders where appropriate

To ensure that at the end of shift working areas are left clean and tidy

To perform any other relevant duties that may be dictated by the changing needs of the service

To provide ad hoc Receptionist cover

Participate in practice meetings, in training and other activities

Processing requests for appointments, visits and telephone consultations, and ensuring patients are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail. Taking mail to the post office.

Taking messages and passing on information

Provide and receive routine information, to inform work colleagues, patients and clients

Receive sensitive information and ensure this information is relayed correctly

Exchange information with patients, relatives and staff on a variety of departmental matters and procedures

Understand that barriers to communication may include anxious patients, cultural differences, language or other communication difficulties Participate in team meetings and staff training, which may fall outside of normal working hours (Time will be paid for attendance at normal hourly rate) Work collaboratively with colleagues both internal and external to the practice. Ensure collaborative working within the practice and the locality to share good practice and make best use of skills and knowledge
Help support locality/PCN initiatives at practice level

Job Type: Full-time

Pay: 24,375.00-25,486.00 per year

Application question(s):

To apply for the role please visit. https://beta.jobs.nhs.uk/candidate/jobadvert/A5101-25-0010
Work Location: In person