Job Description

Shore Medical Group are seeking two part-time Care Navigators or one full time Care Navigator to join our friendly team, to expand our existing team based at Wessex Road Surgery.

We are seeking energetic individuals with excellent customer care knowledge and strong IT skills looking for a new challenge.

Work pattern: Must be available on Mondays and Friday, we can be flexible on the other days

Hourly rate - 12.41 per hour

Job type - Permanent Part-time / Full-time

Do you have transferable skills and a passion for making sure our patients get the right care at the right time?

Job Summary:

To provide a safe and competent triaging service by assessing the patient's condition and ensuring they are directed/signposted to most appropriate healthcare professional or service, including advice on how to manage their symptoms at home.

:

Identify potential serious problems and bringing them to the immediate attention of the designated clinician Develop and maintain an in-depth knowledge and undertaking of the service provided within Shore Medical and in the wider health community, be able to use this knowledge to guide the patient to the service that is most likely to meet their needs, whether inside or outside the practices Build strong relationships with all direct team members, clinicians and recognise healthcare professionals within the Shore Medical Group and external healthcare professionals as a resource to be used appropriately Support the 'putting patients first' agenda around care planning and case management to support patient's in their management of care and avoid unnecessary hospital admissions Promptly and accurately booking SDA appointments with patients via telephone Triaging Klink's efficiently and safely under the guidance of clinicians and available pathways Engaging with patients via outbound calls and messaging system in an empathetic manner.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

The successful post holder will undertake a Standard DBS check and be subject to pre-employment checks.

Education/Experience:

Educated to high standard of GCSE in Maths, English language.

1 years proven experience in a customer service orientated environment.

Strong IT skills in MS Word, Excel, and Outlook.

Knowledge and experience of working within the NHS services is an advantage but not essential.

Personal Attributes:

Solution focused and able to work to service specifications and targets.

The ability to be empathetic, personable, and positive coupled with the ability to be respectful of different needs of patients including cultural and physical.

Tactful and diplomatic, able to build a good rapport with people from a wide range of backgrounds.

Able to get on with others and be a team-player in a sometimes, pressurised and time-sensitive environment.

Equality and Diversity:

Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment.

All employees

have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Equal Opportunity

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Asylum and Immigration Act 1996

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.

Job Types: Full-time, Part-time, Permanent

Pay: 12.41 per hour

Benefits:

Company events Company pension Cycle to work scheme Sick pay
Schedule:

Monday to Friday No weekends
Work Location: In person

Application deadline: 30/07/2025
Reference ID: CN - HR/WRS