Job Description

About the role...

We have an exciting opportunity for motivated Care Navigators to join our team based at our site in Bromley, on a bank basis.

Your Day to Day...

The role of Care Navigator, based within our Urgent Treatment Centre, is to be patient focused, supporting UCC staff to communicate the appropriate use of urgent care pathways within the centre.



You will receive patient information following assessment from a GP or ECP/ENP, supporting patients to ensure they feel informed, supported and listened to so that they can make meaningful decisions and choices about their care.



You will support the UCC staff in collecting information and feedback from patients about their experience, and share this information with the CCG to improve community outreach and to achieve the key performance indicators.

Qualification, Experience & Training...

Educated to NVQ Level 2 or equivalent
Working knowledge of Microsoft Office including Word, Excel and Outlook.
Excellent interpersonal communication skills - able to pick up verbal and non-verbal clues about how people are feeling
Knowledge of medical terminology

For a full job description, further information about this role or to apply please contact the talent team via email at

recruitment@totallygroup.com

As part of our ongoing commitment to support the

Armed Forces community

, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.