Job Description

We are looking for two part-time Care Navigators/Receptionists to join our busy and friendly team to provide a high quality service to patients, doctors and other members of the Primary Healthcare Team. Working 25 to 30 hours per week across our sites at Hessle, Brough and South Cave but cover may be required at Bubwith and Holme on Spalding Moor.The candidates we are seeking should be experienced in delivering excellent reception support, maintaining professionalism and discretion at all times and be able to work independently and as part of a team. Good communication skills and attention to detail are essential along with the flexibility to cover for annual/sick leave. Knowledge of SystmOne would be an advantage.You will have experience of working with the public, have a cheerful and polite manner, be able to multi-task and be a good team player. You must be able to contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.For more information on salary and working hours, please see attached documents.Main duties of the jobYou will need to be a good communicator with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.Your duties will include answering telephone calls, registering patients, and general admin within the Practice. It is very important to have a 'can do' attitude. It is also important to be flexible and cover shifts when required.PLEASE SEE ATTACHED JOB DESCRIPTION FOR A FULL LIST OF DUTIES.About usWe are a large, forward-thinking Practice with 47,500 patients across five main practice sites - Brough, South Cave, Hessle, Holme Upon Spalding Moor and Bubwith. Each of these sites has its own personal characteristics and a varied patient mix as we cover commuting areas for Hull, Leeds, and York, due to easy access to A63/M62, and also rural East Yorkshire.The ideal candidate will be able to work in a fast-paced working environment and be able to adapt to change easily. You will need to have a strong work ethic and be able to work under pressure and in isolation, although there will always be a senior colleague in the building with you.The role involves close personal patient contact in person and on the phone, so good communicationskills are essential. Your role will be varied, dealing with a variety of duties and no two days will be the same. We offer excellent working conditions and NHS pension scheme. For full details about the role please see the attached job description and person specification.More information about us can be found on our website: www.theridingsmedicalgroup.nhs.ukDate posted02 May 2025Pay schemeOtherSalaryxc2xa312.21 to xc2xa312.30 an hour Starting at xc2xa312.21 with annual increments to xc2xa312.30ContractPermanentWorking patternPart-timeReference numberA0361-25-0002Job locationsHessle Grange Primary Care Centre11 Hull RoadHESSLEEast Riding of YorkshireHU13 9LZThe Ridings Medical Group67 Ferry RoadSouth CaveBroughHU15 2JGBrough Surgery4 Centurion WayBroughHU15 1AYDoctors SurgeryRush ViewHolme-on-spalding-moorYorkYO43 4BJThe SurgeryHighfield RoadBubwithSelbyNorth YorkshireYO8 6LYJob descriptionJob responsibilitiesGreet patients and visitors to the Practice.Book in patients and visitors in line with Practice appointments and visitors procedures.Respond and/or redirect all patient and visitor requests accordingly and ensure unresolved and urgent matters are passed onto incoming colleagues at end of shift.Opening incoming mail and distribute as per protocol.Booking, amending, and cancelling patient appointments.Recording patient information onto the clinical system.Ensure waiting room temperature is comfortable for patients and responsible for tidying the waiting area (magazines, toys etc.) after each surgeryAnswering incoming telephone calls, ensuring calls are documented and redirected accordingly.Care Navigate all patients, including referring patients to outside providers.Book appointments using Improving Access System.Must be flexible to provide holiday and sickness cover on a regular basis.Maintenance of both computerised and manual filing systems (scanning, filing etc.).Ring Tasks sent by Clinicians using the flagged system.Prescriptions Hand paper copies to patients when Dispensary is closed.Make tea/coffee for colleagues, doctors and visitors as requiredWork safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.Administration DutiesRegistrations, New Patient Questionnaires and Deductions must be kept up to date.Any other additional administration duties as required.This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. Job descriptionJob responsibilitiesGreet patients and visitors to the Practice.Book in patients and visitors in line with Practice appointments and visitors procedures.Respond and/or redirect all patient and visitor requests accordingly and ensure unresolved and urgent matters are passed onto incoming colleagues at end of shift.Opening incoming mail and distribute as per protocol.Booking, amending, and cancelling patient appointments.Recording patient information onto the clinical system.Ensure waiting room temperature is comfortable for patients and responsible for tidying the waiting area (magazines, toys etc.) after each surgeryAnswering incoming telephone calls, ensuring calls are documented and redirected accordingly.Care Navigate all patients, including referring patients to outside providers.Book appointments using Improving Access System.Must be flexible to provide holiday and sickness cover on a regular basis.Maintenance of both computerised and manual filing systems (scanning, filing etc.).Ring Tasks sent by Clinicians using the flagged system.Prescriptions Hand paper copies to patients when Dispensary is closed.Make tea/coffee for colleagues, doctors and visitors as requiredWork safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.Administration DutiesRegistrations, New Patient Questionnaires and Deductions must be kept up to date.Any other additional administration duties as required.This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.Person SpecificationQualificationsEssential

• Good standard of general education.

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

• An understanding of a General Practice Reception environment

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

• Experience of working within a General Practice Reception environment
• Practical experience of computerised recording systems

• Planning and organising
• Performing under pressure
• Adaptable
• Able to work as part of a team
• Self motivated
• Flexible
• Conscientious
• Sensitive to confidentiality
• Open to change and new ideas

• Good standard of general education.

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

• An understanding of a General Practice Reception environment

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

• Experience of working within a General Practice Reception environment
• Practical experience of computerised recording systems

• Planning and organising
• Performing under pressure
• Adaptable
• Able to work as part of a team
• Self motivated
• Flexible
• Conscientious
• Sensitive to confidentiality
• Open to change and new ideas

NHS