Job Description

An Award winning general practice in Balham with over 21000 patients seeking a warm, friendly, and reliable Care Navigator to join our vibrant and efficient team.
The role will be 37.5 hours and the ideal candidate must be flexible, with good communication and customer service skills. Immediate start. Please get in touch if this sounds like you!
Main duties of the job
Ensuring that all people coming into the surgery are greeted in a friendly, caring way and attended to promptly; To establish if new patients are temporary or permanent, ensuring all documents are completed in line with practice policy. Patients must be offered the next routine appointment taking into consideration if the patient has a named GP/Nurse. Other tasks include: Putting on Registrations & Change of personal information: Calling an ambulance: checking results, liaising Home Visits, all clinical related emails & Letters, Administrative Procedures, Meetings, Health & Safety.
We are seeking a personable, polite, professional individual to work within this busy practice. The candidate should be able to demonstrate a high level of customer service both face to face and on the telephone. Good IT skills and computer skills are essential. A knowledge of EMIS is preferred, but not essential. Training will be provided.
About us
We are a dynamic, diverse team with the aim to provide a professional service to our patients. Care Navigators provide patients with more information about local health and wellbeing services, both within and outside of primary care in a safe, effective way.
Details
Date posted
18 September 2025
Pay scheme
Other
Salary
13.15 an hour Plus annual bonus scheme
Contract
Permanent
Working pattern
Flexible working
Reference number
A2204-25-0001
Job locations
236 Balham High Road
London
SW17 7AW
Job description
Job responsibilities
a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read/SNOMED CT code data on emis
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
p. Undertake all mandatory training and induction programmes
q.Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
r. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
s. Participate in practice audit as directed by the audit lead
t. Support administrative staff, providing cover during staff absences
u. Action incoming emails when necessary
v. Scan patient-related documentation and attach scanned documents to patients healthcare records
w. Complete opening and closing procedures in accordance with the duty rota
x. As required, support the Prescribing Team in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
y. Order and monitor stationery supplies Job description
Job responsibilities
a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read/SNOMED CT code data on emis
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
p. Undertake all mandatory training and induction programmes
q.Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
r. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
s. Participate in practice audit as directed by the audit lead
t. Support administrative staff, providing cover during staff absences
u. Action incoming emails when necessary
v. Scan patient-related documentation and attach scanned documents to patients healthcare records
w. Complete opening and closing procedures in accordance with the duty rota
x. As required, support the Prescribing Team in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
y. Order and monitor stationery supplies
Person Specification
Experience
Essential

• Comfortable with dealing with the general public face to face.
• Good overall IT skills - happy to learn new systems.

Desirable

• previous customer services experience
• a good telephone manner

Person Specification
Experience
Essential

• Comfortable with dealing with the general public face to face.
• Good overall IT skills - happy to learn new systems.

Desirable

• previous customer services experience
• a good telephone manner

Skills Required