Job Description

Job Summary

We are looking for a part-time/full-time

medical receptionist/care navigator

to work with our clinical team to support the delivery of the best primary care service to our patients. This role is to maintain a friendly but effective first line of patient contact, deal with patient related tasks and queries appropriately, follow our systems and protocols and keep our practice presentable and safe.

Role details

Receive and record requests for appointments via telephone, email, eConsult, ensuring that all telephone calls are answered efficiently and effectively as a priority Booking appointments with the most appropriate clinician according to practice protocols or clinician direction Effective care navigation/signposting into appropriate services Arriving and welcoming patients attending for face to face appointments Effectively managing your workload and resources Maintaining exceptional telephone manner and face to face communication with patients and their representatives in a polite, considerate and confidential manner Processing medication requests in accordance with practice guidelines via telephone, email etc and liaising with our allocated pharmacy colleagues Dealing with patient related tasks and patient queries and maintaining accurate records Following practice policies and procedures to deal with incoming correspondence (email, practice tasks, post) Ensure the compliance with legislation relating to health and safety at work.

Confidentiality

Maintaining Patient confidentiality as directed by the practice policy Awareness of GDPR
Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: No less than 16 per week

Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work Location: In person

Application deadline: 19/06/2025
Reference ID: vmcrec