Care Navigator/Reception Administrator - GP Surgery Job in Granville House Medical Centre

Care Navigator/reception Administrator Gp Surgery

Adlington, ENG, GB, United Kingdom

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Job Description

Gather key information from patients via telephone, online, or in person. Working closely with the triaging GP you will book appointments and signpost patients to the right clinician or service. Identify urgent issues and escalate to appropriate clinical staff. Provide self-care advice or direct patients to community resources.

Greet patients and visitors to the practice. Answer incoming phone calls, transferring calls, dealing with the callers request appropriately. Appointment management. Deal with home visit requests.

Work closely with the clinical and admin teams ensuring the day to day clinics run smoothly and keep a calm reception area for the patients to feel comfortable and looked after. Perform administration tasks in line with practice policies and also as delegated. Prepare and maintain clinical rooms. Ensure samples are processed and collected in line with infection control guidelines.

Opening/closing procedures. Comply with all relevant practice procedures and protocols and maintain confidentiality at all times. Liaise with Operations Manager when required and follow instructions when necessary. Flexibility to provide cover for holidays or sickness absence of colleagues when necessary.

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