Job Description

Operational Lead

About the Role

We are looking for an experienced

Operational Lead (Area Manager)

to join our team at Choice Support. In this role, you will support, coach, and guide our service managers and teams to deliver high-quality care that reflects our values and mission. You will oversee the day to day running of several services that support adults with learning disabilities, helping to ensure everything runs smoothly and that the people we support receive the best care possible.

Hours

This is a full-time role. More details about specific working hours can be provided during the recruitment process.

Location

You will be responsible for services in London (Lewisham, Newham and Hackney). You will based at our Deptford office with regular travel to different services and sites.

About You

We are looking for someone who communicates well and feels confident working with families, commissioners, and other professionals. You will be passionate about helping people with learning disabilities live fulfilling lives. You should be motivated, well-organised, and comfortable leading teams. We are also looking for someone who can inspire others, drive positive change, and stay committed to promoting people's rights and upholding the values of Choice Support.

Requirements

Previous experience in a similar operational or leadership role Knowledge of adult social care, particularly services for people with learning disabilities Able to register with the Care Quality Commission (CQC) for the regulated activity of 'personal care'. Comfortable working as part of a wider management team to ensure services are high quality and financially sustainable a driving licence and willing to travel

What We Offer

27 days of annual leave, rising to 28 days after 3 years Employee assistance programme for wellbeing support Eyecare scheme Access to employee discounts on everyday purchases
For more information or for an informal conversation please contact: Mel Shad at mel.shad@choicesupport.org.uk

Closing date

23:30 Tuesday 6th August 2025

Interviews:

Panel interviews held at Choice Support's London Office, Westminster Bridge Road - Date to be confirmed

How to Apply

Along with your CV, submit a supporting statement that is no more than 2 sides of A4 answering the following:

What do you see as your purpose in this role?

What value can you bring to this role and to Choice Support as a whole?

What will your main focus be during your first three months?

You may wish to apply via our website, where you will be able view the full job description

https://www.choicesupport.org.uk/jobs/opll

We may close this post early if we receive sufficient applications before the closing date. If you are interested in applying, we would ask that you do so as early as possible to avoid any disappointment.

Please note that we are unable to offer sponsorship, please only apply if you can work in the UK. This is a homeworking role, but you will be required to travel to attend some meetings and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices if/when required.

At Choice Support, we care about getting to know the real you, what you care about, your experiences, and why you want to work with us. So please make sure your answers reflect who you are. If you have used AI to help with your application/CV, just let us know - It's not a problem! Please remember that giving false information could mean we may have to withdraw your application, as it goes against our values.

Explore our employee benefits, the good practices we've committed to, and our core values by

visiting our website

.

To learn more about Diversity and Inclusion at our company,

visit our website

and see how we foster a supportive and inclusive workplace for all.

We are committed to promoting diversity and inclusion and taking action to address inequality. We particularly welcome applications from anyone who is from a Black, Asian or minority ethnic background, anyone who considers themselves to have a disability and members of the LGBTQ+ community.

Choice Support is Disability Confident which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview - if you believe you meet this criteria, please contact marie.cole@choicesupport.org.uk to discuss this with them.

Job Types: Full-time, Permanent

Pay: 49,669.22 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme On-site parking Sick pay Store discount Work from home
Application question(s):

Do you require your future employer to provide you with sponsorship? What do you see as your purpose in this role? What value can you bring to this role and to Choice Support as a whole? What will your main focus be during your first three months?
Experience:

operational/leadership: 3 years (required)
Licence/Certification:

driving licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 06/08/2025
Reference ID: opll