Job Description

Do you want to change the future of care? Fancy working with a friendly, team of ambitious care professionals? We want you, your dynamism, and your organisation and people skills.


We want to do things differently, building a culture of caring for the carers, of retention, reward, and recognition. We want our clients to be able to live the life they love thanks to the extraordinary support of our Care Professionals.


The role of Care Supervisor - Live In is key. You will ensure that our Live In Care Professionals are supported, and our clients and their loved ones are helped throughout their care journey.



Our vision is to be the best provider of at home care in the country and the first-choice employer for carers. Can you be part of the team that helps us achieve these goals?

You'll be responsible for

+ Managing and carrying out new client assessments with live-in clients. + Working with the Care Supervisor (Hourly) to carry out new client assessments with hourly clients.
+ Writing detailed person-centred care plans.
+ Conducting return to work meetings with Care Professionals when required, these will be allocated across the whole office team.
+ Rostering Live-in Care Professionals to Live-in Clients and overseeing large care package clients rostering, ensuring that the Care Professionals allocated have the correct skills and experiences to deliver the care and support expected and agreed.
+ Managing the day-to-day changes to the Live-in rota efficiently and overseeing the changes to the LCPC, ensuring all changes are communicated to clients and Care Professional by phone ideally.
+ Touching base with all LCPC weekly to obtain feedback and ensure smooth running of their care.
+ Ensuring that Care Professional Holiday allocation is encouraged throughout the year and managed effectively.
+ Ensuring that Live-in rosters are complete and sent out to Clients each week on a Thursday.
+ Ensuring live in carers are aware of their placement commitments.
+ Liaising with RCM regarding capacity for new clients or client uplifts.
+ Managing Alerts on Birdie.
+ Managing concerns or complaints efficiently before any escalation occurs.
+ Supporting the Care Supervisor (Hourly) when required to meet and carry out regular spot checks, supervisions and competency reviews with hourly care professionals.
+ Managing and carrying out regular spot checks, supervisions and competency reviews with Live-in Care Professionals.
+ Supporting the Care Supervisor (Hourly) to mentor and support hourly care professionals within probation period and feedback and sign off with RCM.
+ Mentoring and supporting Live-in care professionals within probation period and feedback and sign off with RCM.
+ Monitoring all relevant aspects of the care management system to ensure compliance is maintained.
+ Ensuring that rosters meet Live-in care professionals desired working weeks
+ Supporting the Care Supervisor (Hourly) to complete 2-week care plan reviews - Hourly Clients
+ Supporting the Care Supervisor (Hourly) to complete 6 monthly care plan reviews - Hourly Clients
+ Managing and completing 2-week care plan reviews - Live-in Clients
+ Managing and completing 6 monthly care plan reviews - Live-in Clients
+ Updating care plans where required.
+ Obtaining Feedback reviews through Homecare.co.uk.
+ Organising Live in rosters to minimise changeover of carers and focus on continuity.
+ Providing care for new clients and cover care visits when care professionals are absent or there is a need for this.
+ Ensuring contracts and consent to care are in place for new clients that you bring on.
+ Sending out client OPG requests.
+ Monitoring care logs and update relevant compliance documents where needed.
+ Understanding the role of CQC and the requirements and expectations of a care provider.
+ Carrying out hourly care visits as part of the team where there is a critical need.

Essential qualifications & experience

Care Certificate Previous experience as a Care Supervisor. Full UK Driving License with Class 1 Business Use Insurance Confident use of care management and computer systems Good soft sales techniques

Other skills and attributes

Excellent problem-solving skills Positive and proactive attitude with the ability to use own initiative Professionalism Self-motivated, flexible, and reliable Excellent communication skills, including verbal, written and listening Excellent customer service manner * Good leadership qualities