Job Description

A chance to work for a world leader in academic publishing, optimising its peer review systems, improving user experiences, and helping to deliver high-quality content.
This is an exciting opportunity for a specialist in peer review systems to join a friendly, passionate, and fast-paced team, operating within a rapidly changing publishing landscape. The role involves configuring and implementing new systems and workflows, supporting strategic initiatives to assure the quality of the content we publish and services we provide, and providing world class technical support and guidance to users.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
You will play a key role in supporting and maintaining our peer review systems, driving the successful delivery of new sites, workflows, and initiatives for our journals and publishing partners. Your work will directly impact millions of learners, academics, and researchers worldwide, helping us unlock potential and make a difference every day.
In this role, you will:

• Configure and implement peer review systems, in consultation with journal stakeholders.
• Develop strong working relationships with key stakeholders and colleagues across the organisation.
• Manage peer review system transitions between publishers, ensuring seamless user experiences for our partners and customers.
• Provide technical support and guidance to internal and external users.
• Participate in strategic projects, deploying agreed changes and services across our sites, and continuously seeking new ways to improve.

You will thrive in dynamic environments, be motivated by delivering excellent customer service, and you will enjoy being part of a high-performing, collaborative team.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
As our Systems Specialist, you will be part of an innovative and collaborative team that is always driving change and exploring new ways to serve our global community. You are enthusiastic, well-organised, and motivated to continuously learn and develop your skills. You will need experience in journal publishing to hit the ground running, and experience with peer review systems such as ScholarOne and/or Editorial Manager would be highly desirable. You should possess strong accuracy and attention to detail, along with the ability to work under pressure and manage competing deadlines and priorities. To be successful in this role, you will bring: * Excellent organisational and time management skills. * Strong problem-solving skills, with a focus on impact and continuous improvement. * Effective communication skills, allowing you to collaborate with colleagues and stakeholders across the organisation and help us transform the way we work. * Accuracy and attention to detail, ensuring high-quality outcomes for our publishing partners and customers.

Skills Required