Job Description

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Summary
To provide the operational, technical and service support for Cargo Systems Mobile platforms. Working with the CIS Engineering, Production, Project Delivery and Service Teams. Before, during and after the Delivery, End User Testing and Acceptance, Warranty and Service-related Phases.

Critical FunctionsProvide the operational and technical support for the delivery of Mobile CIS Systems and related Sub Systems; whether at Factory or at Site. Assist the Commissioning, Testing and Training Resources at Site to complete their Tasks during the System arrive Site, Run Up and Testing, Training to Handover to Service Provider processes through to Initial Mortality of System/Sub Systems and Defect Liability. Advise the Service Provider during the Systems arrival process of the Service Consumables and/or Spares held with the System. Advise CIS Service and Local Service Providers on the effective reporting and basic analysis of Service data related to CIS Mobile Systems. Advise the Service Provider on the required Tools and Test Equipment including Hand and Power Tools required to perform Routine and Reactive Service. Interact with the Operational End User and local Service Resources to ensure that Care of Ownership, normal Routine Service and the scope for Chassis and Scan Drive support is understood. Define to the Operational End User and local Service Provider the Reactive Maintenance program and the RAG approach. Provide the OEM (Varex) reactive maintenance response (both remotely and at Site) for Mobile CIS Systems (prior to a developed Service Organisation). Develop a deep operational knowledge of the Varex Mobile Cargo Inspection Systems and its Sub Systems. Establish and sustain a thorough and workable Service Routines, Troubleshooting and Fault-finding Guides for the Mobile Systems. Provide the Mobile Systems CAPA and ECN interface between Cargo Service and Cargo Engineering. Advise on suitable, scalable, and achievable Mobile System Spares Packages covering Service Consumables, Critical Parts, and Stock guides. Provide support to CIS Service and the Service Provider for Spares and Parts Shipments Plan, schedule, and perform any defined or advised technical visits to the System at its Operational Site

EXPERIENCE10+ years in Product Support, Technical Production or Engineering or Servicing of Mobile (or Gantry or Portal) High Energy Non-Intrusive Inspection Systems. Must be diligent, logical, methodical, and efficient.
Proficient in a relevant Service Online Platform or Software Application MS Suite

Time Type:
Full time
Job Type:
Regular
Work Shift:
N/A
Pay Rate Type:
SalaryAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.