Job Description

About The Role
Casework Coordinator
Location: London, Islington
Salary: 27,423 to 29,465 per annum (plus ILW, if applicable)
Hours: 35 per week
Contract: Permanent
Are you driven by a genuine desire to make a lasting impact and create a better future for vulnerable refugees, asylum seekers and migrants?
Do you want to join us in achieving our mission of supporting people in crisis?
Be part of our inspiring team who assist and support reunited refugee families in the London area. These people can be facing social isolation and challenges trying to navigate complex welfare and legal systems.
A day in the life of a Casework Coordinator:

• You will deliver casework, advocacy, practical and emotional support to our service users.
• You will ensure that they are fully supported with accessing vital services like health, welfare & education.
• You will work with reunited refugees, asylum seekers, vulnerable migrants and their families, specifically within our family reunion team.
• You will ensure that they are fully supported with accessing vital services like health, welfare & education.
• You will ensure volunteers have access to relevant information to enable them to assist with casework functions of the service.

To be a successful Casework Coordinator:

• Do you have an understanding of issues relating to asylum seekers, refugees, individuals on family reunion visas and other vulnerable migrants?
• Do you have knowledge of rights and entitlements for reunited refugees and their families? Can you advise on policies and legislation regarding asylum and immigration?
• Do you have experience of cross-agency partnership working and presenting casework with vulnerable clients?
• Do you have excellent organisational and time management skills - planning, managing, observing, and prioritising workloads, including supporting volunteers?
• Do you have strong verbal and written communication skills and the competence to converse well with people whose first language is not English?
• Are you IT literate, mainly with Microsoft Office?

The closing date for applications is 23.59 on Sunday the 3rd of August 2025 with interviews to follow.
In return for your commitment and expertise, you'll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.
Together, we are the world's emergency responders
About The Candidate
About The Company