Job Description

Support, Investigate, Resolve - Help Us Deliver an Outstanding Student Journey

At The University of Law, we're transforming legal education and reshaping student experiences with passion and purpose. We're now looking for a

Casework Manager

to join our Quality Assurance and Academic Standards team and lead the way in managing student casework with integrity, empathy, and professionalism.


This is a 12-month fixed term contract covering a period of maternity leave. This role adopts our homeworkingpersona, meaning you'll work remotely and will need to be based within the UK.

What you'll be doing:

You'll be responsible for conducting formal investigations into student complaints and appeals, ensuring every case is handled sensitively and fairly. With your expert knowledge of policy and regulation, you'll support our student experience through transparent case outcomes, and provide guidance to both staff and students on University procedures. Working closely with the Head of Student Casework, you'll also help shape improvements, monitor trends, and liaise with external bodies such as the Office of the Independent Adjudicator (OIA).

As our Casework Manager, you will be:

Conducting investigations and writing detailed reports in line with University and OIA frameworks. Acting as a key advisor on student complaints processes. Supporting regulatory compliance and preparing reports for committees. Contributing to improvements in policies and practices. Deputising for the Head of Student Casework when required.

We are looking for people who are/have:

You're someone who thrives in a high-trust, professional environment. You bring a proactive approach to complex problem-solving and are known for your organisational flair and analytical thinking. Ideally, you'll have experience managing casework in a higher education setting and working with sensitive and complex student issues.


A degree or equivalent experience Awareness of Office of the Independent Adjudicator (OIA) Strong knowledge of casework, complaints, and appeals handling. Excellent written and verbal communication skills. Confidence working independently and collaboratively.

Why join us?

On top of a competitive salary of 42,641, you'll enjoy:


A generous annual leave entitlement of 30 days Private Medical Scheme and Life Assurance Contributory Pension Scheme Season Ticket Loans and Student Discounts

The closing date for applications is 25th July 2025. For a full overview of the role please visit https://careers.law.ac.uk or reach out to Ruth Tennant-Alderman by emailing Ruth.Tennant-Alderman@law.ac.uk


Please note, we may close this advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Be part of a diverse and inclusive community

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.


For more information, please contact talentacquisition@law.ac.uk.


Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link

Employers' right to work checklist - GOV.UK (www.gov.uk)

. Please notewe are not a licenced sponsor.


Some posts within the University are subject to a DBS check - you will be notified of this during the application process.