Job Description

Casework Service Manager - Casework Services (Operational)

Home-based with travel across the UK

About Us

Perennial is the nation's only charity dedicated to helping people in horticulture. Together with our network of partners, we provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties.

We have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture.

We are now looking for a Caseworker Service Manager to join us on a full-time basis, working 37.5 hours per week, for a 12 month, fixed term contract.

The Benefits

- Salary of 40,000 per annum
- 25 days' holiday, plus Bank Holidays
- Pension
- DIS benefit (3x salary)
- Private healthcare coverage
- Sickness pay
- Comprehensive benefits package
- Well-established family-friendly policies, including the ability to have extra unpaid leave
- Time off for dependants

This is an exceptional opportunity for an experienced advice and information service professional with an excellent leadership style and a background of working with adults or families with complex needs to join our vital organisation.

You will have the chance to take the reins of a nationally recognised service that transforms the lives of people and ensures they are equipped and supported to thrive and enjoy life.

Just as you'll be there to support our service users, we'll be here to support you. You'll discover a fantastic benefits package designed to give you the flexibility, security, and wellbeing focus you need to thrive in your career and life beyond work and chances to grow and develop professionally with us.

The Role

As a Caseworker Service Manager, you will lead the operational delivery of our casework and advice services, empowering people in horticulture across the UK to navigate and overcome a wide range of life challenges.

Specifically, you will oversee the management of our multi-channel casework services, ensuring they are compliant, effective and aligned with our strategy to both help people in crisis and prevent future difficulties.

You will also be a key figure in building a positive working culture, managing a remote casework team through effective planning and allocation of work, training, development and support.

Your work, and the work of your team, will support individuals and families through key life events such as ill health, financial hardship, bereavement and family breakdown. You will ensure they receive tailored, person-centred interventions that focus on long-term resilience and positive outcomes.

Additionally, you will:

- Provide guidance and expertise on complex and challenging cases
- Monitor case management protocols to maintain quality standards
- Ensure regulatory and policy changes are implemented effectively

About You

To be considered as a Caseworker Service Manager, you will need:

- At least three years' experience within an advice and information service delivery environment
- At least two years' experience of line managing a dispersed team
- Experience of working with adults or families with complex needs, delivering outcome-focused interventions
- Experience of assessing the operational impact of regulations and policies and implementing new processes
- Technical knowledge in at least one of the following areas: welfare benefits, health and social care systems, or housing systems
- Knowledge of safeguarding, risk and needs assessment, and support planning procedures
- Competency in IT systems and packages
- Strong organisational and project management skills
- Strong communication and influencing skills

Other organisations may call this role Service Delivery Manager, Advice Service Manager, Welfare Services Manager, Casework Lead, Service Lead, or Casework Manager.

Webrecruit and Perennial are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our next Caseworker Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 40,000.00 per year

Work Location: In person