Job Description

Role Title: Caseworker (Debt Advice)

Location:

Flintshire (office-based during probation)

Salary:

25,872 - 30,639 per annum (depending on experience) Trainee roles start at 25,872

Hours:

37.5 hours per week (full-time)

Contract:

Permanent

Application deadline:

Midnight, 3rd August.

The full job description can be found via a link on the application form (via apply now button)

Could you support people with their debts - and help them get their lives back on track?

We're looking for someone curious, empathetic, and calm under pressure to join our friendly and passionate team.

At

Citizens Advice Flintshire

, we believe that no one should face financial hardship alone. As a

Debt Caseworker

, you'll be there when people need help the most - supporting them to resolve their money worries, understand their options, and move forward with confidence.

About Citizens Advice Flintshire

We're a trusted local charity, providing free, confidential and impartial advice since 1964. Our team supports people across the county with a wide range of issues - from debt and benefits to housing and employment.

With offices in Mold and Connah's Quay, as well as outreach sites and remote services, we're proud to serve our communities with integrity, compassion and expertise. We're funded by a mix of local authority, government and charitable support - including Flintshire County Council, the Welsh Government, and the National Lottery.

In 2024, we helped over

9,400 people

with more than

50,000 advice issues

.

About the Role

As a

Debt Caseworker

, you'll play a vital role in helping clients manage their finances and resolve complex debt situations. Primarily, you'll work from our offices and outreach locations, providing support through face-to-face appointments, telephone, digital channels and email.

Your day-to-day will include:

Providing practical, empathetic advice to clients facing debt and money problems Handling urgent cases quickly and sensitively Managing your own caseload and maintaining accurate, high-quality case records Preparing financial statements, budgets, and supporting documents Researching client issues and negotiating with third parties Communicating complex information in a simple, clear way tailored to individual needs Working collaboratively with colleagues and contributing to team learning and development

What We're Looking For

We offer full training and ongoing support - what matters most is your attitude and approach.

You'll be a great fit if you:

Are

naturally curious

about people and the problems they face Can

empathise without judgment

, making clients feel heard and supported Enjoy

problem-solving

and researching to find the right solution Communicate complex legal matters in a way that's

clear and easy to understand

Adapt your communication style to meet the needs of each individual client Are organised, able to

prioritise a busy caseload

, and stay calm under pressure Are a

team player

, flexible, and happy to support others Have good IT skills (e.g. Microsoft Word, Google Docs, Excel, internet search tools) Are committed to continuous learning and development

What You'll Get in Return

25 days annual leave (including bank holidays) Up to 5% employer pension contribution Potential flexible working arrangements possible after probation Mental health and wellbeing support Access to high-quality learning and development opportunities A friendly, supportive, and inclusive team environment
Job Types: Full-time, Permanent

Pay: 25,872.00-30,639.00 per year

Benefits:

Casual dress Company pension Flexitime Health & wellbeing programme On-site parking Sick pay Store discount Work from home
Work Location: Hybrid remote in Mold CH7 1EG