Job Description

Salary
28,900
Location
Stockton-on-Tees
Workplace
Hybrid working
Contract
Permanent
Hours per week
37

How to apply

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You can email gshepherdson@stockton-cab.co.uk to find out more information about this role and how to apply.

About the role

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Position: Approved Intermediary Debt Caseworker (Debt Relief Order)



Responsible to: DRO Team Lead


Salary: 28,900



Hours of work: 37 hours



Place of work: Stockton-on-Tees - Hybrid working considered after completion of training



About us



At Stockton & District Advice & Information Service (SDAIS), we are committed to empowering our community. We provide free, impartial information, guidance, and support to ensure everyone can exercise their rights, access vital services, and improve their financial wellbeing.



We're more than just an advice service--we're a force for change, advocating locally and nationally to improve the systems that impact the most vulnerable.



Your Impact



As a Debt Caseworker, you'll play a vital role in helping clients regain control of their finances. You'll lead on the delivery of specialist debt advice, with a focus on Debt Relief Orders (DROs), ensuring clients receive accurate, empathetic, and solution-focused support. Your work will directly improve lives--and potentially change them.



What We're Looking For



Experience


At least 12 months' experience delivering debt advice.

Hands-on experience with DRO applications.

Either currently an Approved DRO Intermediary or able to qualify within 3 months.


Skills & Qualities


Exceptional communication and negotiation skills.

A structured, meticulous approach to casework and procedures.

Strong IT skills, including digital record-keeping.

Ability to work independently and as part of a collaborative team.

Resilience, empathy, and a client-centred approach.

Committed to equal opportunities and reflective practice.

Knowledge

Solid understanding of debt solutions and relevant legislation.

Awareness of social trends affecting clients and services.

* Willingness to obtain a NACAB General Help Certificate (or equivalent) within 3 months--training provided.