Job Description

Band F (SCP 12-19) 28,598 - 32,061 per annum, plus National Essential Car User Allowance 963 per annum. 37 hours per week, permanent
We have an exciting opportunity with our high performing Housing Assistance Shared Service for a Caseworker to join the team based in Stafford.
We are seeking a highly motivated and enthusiastic Caseworker who has experience of working within a relevant area such as Housing, a Home Improvement Agency, Social Care or Benefits advice and understands the different types of adaptations undertaken via Disabled Facilities Grant funding. You will be required to visit residents in their homes to support them to gather and compile the necessary documents and undertake financial assessments, to progress applications for funded home adaptations.
A brand-new service
Our service enables disabled and older residents to live safely and independently in their own homes, to maximise their potential, improve dignity and reduce stress in daily tasks. We provide advice, assistance, and support to residents who need adaptations and empower them to participate in the home adaptation design process.
We aspire to provide a home improvement agency style service, where each customer has a single point of contact throughout their journey. We begin with the assumption that each individual is best placed to judge their own wellbeing. We take account of residents' views, wishes and feelings to understand the needs experienced and identified by them, along with their family and carer/s, whilst working to national supporting policies and the latest professional guidelines.
Key Skills & Qualifications
You should have:

• A proven track record of undertaking holistic assessments and delivering support
• A good grasp of benefits and housing issues
• Excellent verbal and written communication skills
• A commitment to excellent customer service
• Good IT skills
• Problem solving skills
• The ability to prioritise and work under pressure
• Full, valid UK driving licence and access to a vehicle

In return, we can offer you working arrangements that will enhance your work-life balance. These include home working (dependent on service need) and a holiday allowance of 25.5 days plus bank holidays.
In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of training and developmental opportunities is also offered.
For further information, please see:
Closing date for completed applications: Sunday 7th September 2025
Interviews will be held week commencing 15th and 22nd September 2025