Job Description

Job Purpose:

The purpose of this role:

To provide high-quality advice and casework service to our clients in line with the standards set out in the Advice Quality Standard. To provide advice to people wishing to carry out improvements, repairs and adaptations to their properties. Enable people to remain independent in their own homes where possible and appropriate.

All staff are expected to:

Promote and maintain an active approach to health and safety, in respect of yourself, colleagues and customers.

Care and Repair is committed to complying with Data Protection Regulations (GDPR) and meeting the requirements of the Information Commissioners office (regulating data protection compliance in the UK). It is your responsibility to ensure the work you undertake is compliant with the GDPR.

Role and Responsibilities:

You will be responsible for a caseload of clients and undertake duties such as:

Provide a point of contact for responding to clients and/or professionals calling the office. Participate in a rota to cover incoming calls. Visit people in their homes to discuss their housing needs and advise them of the various ways of meeting those needs. Carry out a home visit, complete a Healthy Homes check, assess the condition of the home, assess the risk of falls and assess any other factors affecting the safety, warmth and security of the property. Advise clients of the financial and practical help available; including welfare benefits, grants, loans, etc to help them obtain the help that they are entitled to and to assist them in submitting such applications. Maintain regular contact with clients at each stage of their involvement with the Agency, ensuring adequate advice and support are given at every stage. Assist with technical advice for homeowners in liaison with the Agency's Technical Officers. If appropriate, visit clients in hospital to identify any issues affecting their independent living and their ability to return home when medically fit. Work with the Managing Better Caseworker to help identify those who are affected by sight loss, hearing loss, stroke and dementia to maintain their independence. Liaise with practical services/adaptations team to undertake relevant repairs and adaptations. Advise clients of the financial help available, including grants, welfare benefits, equity release, loans and help them obtain the aid to which they are entitled. Ensure that the client understands and is kept informed of all the procedures and practices involved in dealing with their specific circumstances. Establish a good working relationship with relevant local authority departments, health services, housing and voluntary groups who are in contact with the clients. Provide information to the Service Manager and other relevant parties responsible for monitoring the projects performance. Ensure that appropriate and relevant records are kept in all cases, updating computerised records as necessary, maintaining case notes and progress forms. Participate in staff meetings and attend training courses as required. Work effectively with local statutory and voluntary organisations and colleagues within the team to progress each case. Ensure all casework meets the Care and Repair required standards and is in line with the Advice Quality Standards. Produce case studies which demonstrate the impact of our work.

General:

Be aware of and committed to the promotion of the agency's values, mission and diversity statements in both employment and service delivery. Promote and maintain a positive customer focus. Contribute to the Agency's overall strategic business plan. Work within the agency's guidelines, policies and procedures. Support the smooth running of the office, including managing visitors in the building and answering client queries. Undertake any other duties requested by the Line manager, which are consistent with the overall purpose of the role. Contribute to the achievement of the Agency's objective in improving overall service to customers by participating in working groups and project teams. Adhere to the agency's Equality, Diversity and Inclusion policy and related policies and procedures within own work and to support and promote the Associations Equal Opportunities Policy. To adhere to Health and Safety legislation and the Agency's policies and procedures in relation to Health and Safety.

Essential Criteria:

To want to work in a values-led organisation and recognise yourself in the agency's core values. Experience in casework, housing, support work, community work, or a related field. Assessment skills; perhaps gained from professional training or experience, obtaining relevant information and able to prioritise problems, follow up on queries by verifying information, evaluating the information, drawing conclusions to inform an action plan and design solutions around people's wishes. The ability to build trust with clients, skilfully and respectfully. Making every client visit count so that each client feels seen and heard. Problem solving skills - having a flexible approach to finding solutions that maximise independence and choice. You look for solutions which keep the processes moving because your priority is to ensure our clients receive a high-quality service. The ability to combine your knowledge and expertise with a person-centred mindset. You have a 'can do' approach, remaining focused and calm under pressure. Respect their wishes, and work at their pace, mitigating any risks you have identified. Deliver targeted information, signposting and support to those individuals identified with sensory loss, dementia and stroke (and their families and friends), to ensure they are aware of the services, information, advice and support available to them to enable them to live independently. Skill in organising resources and establishing priorities: Time and workload management skills - being able to plan ahead and manage multiple and competing priorities. Clerical, word processing, and office skills: intermediate level competence in using case management systems, Outlook and Microsoft applications, particularly Word and Excel. A focus on outcomes, not outputs, balanced with a conscientious approach to record keeping and providing case studies/ stories of change for our clients.

Desirable Criteria:

Ideally a familiarity with a quality framework, or transferable skills developed through learning on modular programmes which require a portfolio of evidence to meet requirements. The ability to identify older, frail patients with age-related challenges, complex health issues and related sensory loss that threaten their independence at home. Knowledge of the social care and health sectors. Up to date knowledge of welfare benefits. An understanding of the needs of older people. Knowledge of complex health and cognitive disorders, e.g. dementia and stroke. An understanding of housing issues, particularly disrepair. Trusted Assessor status, or the willingness to achieve it. A qualification in energy awareness (e.g. City and Guilds level 3) or experience of domestic energy advice. An ability to drive and have the use of a vehicle, or a plan for how you will travel across the geographical area of Flintshire and Wrexham counties on a daily basis.
To download a full recruitment pack with person specification please go to https://careandrepair.org.uk/vacancies/caseworker-2/

For more information or for an informal discussion about the post, please contact Care & Repair on 01352 758700 and ask for Melissa.

How to Apply

Please send an up-to-date copy of your CV and a supporting statement of no more than 2 sides of A4 including:

Introduction Why you are applying for the job role Using the job specification, how you meet the criteria for the role.
NB: Please note if you do not provide a personal statement your application cannot be considered.

Applications should be addressed to Melissa Buckwell at melissa.buckwell@careandrepairnew.co.uk.

Closing date: 25th August 2025

Job Type: Full-time

Pay: 29,490.00 per year

Benefits:

Company pension On-site parking
Work Location: In person