Job Description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.


We are on an exciting journey of growth and it's the ideal time to join us.

Grosvenor Casino, Gloucester Road (Harrington Gardens, South Kensington, London SW7 4LJ)


Get a buzz from creating customer experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we've got the perfect opportunity for you...


We're looking for a passionate, customer focused Casino Manager for our team at The Gloucester Road Grosvenor Casino London, to support the General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.

You will:

Be an integral part of the casino management team, striving to maximise performance in all areas of your casino.
Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino.
Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics. Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements. Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence Proactively drive sales and control margin and costs to drive casino profitability Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

Qualifications

Evidence of leading a team to deliver excellent customer service Must hold a Personal Management Licence (PML) An excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets Have clear evidence of demonstrating the Company values and correct behaviours As a Manager of a team of people, demonstrates a diverse and inclusive leadership style, recognising team members and stakeholders for their individuality Conducting/Recording EDD and RG conversations with customers

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.