Job Description

Closing date: Wednesday 24 September 2025
Salary: 12.21 per hour plus holiday pay
Contract type: Casual / Working hours: Flexible
Location:

Carlton Marshes Nature Reserve & Visitor Centre

,

Carlton Marshes

Burnt Hill Lane

Lowestoft

Suffolk

NR33 8HU
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Carlton Marshes cafe - Peter Cook


We have an opportunity for a Cafe Assistant to join us at our visitor centre at Carlton Marshes on a casual worker basis.
Since being founded in 1961, Suffolk Wildlife Trust has led the way in conservation across Suffolk, protecting some of the county's most important wildlife areas. As a grassroots organisation, we're passionate about 'Bringing nature back' by inspiring and empowering local communities to care for and act on behalf of nature, while managing our 50 nature reserves and advocating for wildlife.



As the Cafe Assistant, the post holder will deliver excellent customer care and high standards of service in the preparation and presentation of food and beverages, ensuring Carlton Marshes Visitor Centre is presented positively to visitors. The Cafe Assistant will play a key role in enhancing the visitor experience, promoting Suffolk Wildlife Trust's mission and supporting the cafe's commercial success - all of which is reinvested in to our conservation and recovery work.



The post holder will as part of the Carlton team to promote a welcoming atmosphere for visitors, actively encouraging them to support or become a Member of Suffolk Wildlife Trust, discover our activities and the wider reserve or get involved in volunteering across our many opportunities available.



Aerial view of Carlton Marshes - Mike Page Photography



Credit Lynne Warner



Image credit: John Ferguson



Centre staff and volunteers tour of Carlton



Ponies at Carlton Marshes - Lewis Yates



It is essential that the successful application has strong communication and customer service skills, knowledge of stock control processes and confident preparing and serving food, maintaining cleaning procedures and works well with others. Prior experience in similar roles and proficiency in EPOS till systems are desirable, as are barista skills.



Carlton Marshes Visitor Centre



The role is on a casual worker basis based at Carlton Marshes near Lowestoft. Available hours offered will be during the visitor centre hours (Monday to Sunday 9:00am to 5:00pm) covering weekdays. weekends, bank holidays and school holidays.



Under a casual worker agreement there are no set hours of work. Hours worked the rate of pay will be 12.21 per hour plus holiday pay.



To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 24 September 2025. The interviews are planned for Tuesday 30 September 2025 at Carlton Marshes Visitor Centre. Please indicate on the application your availability for interview.

Supporting Documents

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Recruitment Pack Role Description Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of "A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help".



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