Job Description

We are seeking flexible and enthusiastic Casual Catering Supervisors to work alongside our full-time team members who are all very valued at the Royal Welsh College of Music and Drama.

As a casual catering supervisor of staff, we are looking for someone who is flexible, adaptable and available to work occasional shifts which can include evenings and weekends. Your duties will range from supervising and assisting serving meals and drinks, preparation, setting up, clearing tables and cleanliness. During term-time we provide breakfast, lunch and dinner to staff and students in our refectory and our public cafe bar is open for audiences and visitors 7 days a week.

In our vacation periods, our events include VIP receptions, weddings, royal visits, fine-dining functions and conferences so if you enjoy providing exceptional customer service in an exciting fast-paced environment, this role is for you.

The College attracts the best creative talent from across the globe. As Wales' national conservatoire, we train actors, musicians, designers, technicians and arts managers from more than 30 countries.

We are committed to creating a workforce that is representative of society. Currently, people from ethnically diverse communities, those who self-identify as disabled and neurodiverse and transgender individuals are under-represented, so we are keen to hear from candidates from these under-represented groups.

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently engaged by PSS Ltd), you will be engaged by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges. If you are an internal professional services candidate, from the Royal Welsh College of Music and Drama, you will continue to be engaged by the Royal Welsh College of Music and Drama.

To supervise and assist with the serving of all our customers in the food and drinks areas and ensure excellent standards of service and presentation and a polite, positive and professional manner at all times.

To supervise the setting-up, topping-up, cleanliness, closing and clearing of all catering and drinks service areas, signage and equipment used during the shift.

To organize and assist with the service of drinks and catering for special events and undertake drinks preparation as required in the kitchen and bar departments.

To cash up and reconcile income taken during the shift using the College's tills.

Be the first point of contact for customers during service and feedback customer comments and operating issues to the line manager.

To supervise the shift team members to ensure all College catering procedures for service delivery and financial procedures for income reconciliation are followed at all times. This includes ensuring all health and safety and food hygiene practices are adhered to, any hazards are identified, improvements are highlighted and implemented and non-adherence of procedures and practices are recorded.

To undertake catering training appropriate to the position.

For an informal conversation about this post please contact sharon.syms@rwcmd.ac.uk & neil.piper@rwcmd.ac.uk

Pay: 13.19 per hour

Work Location: In person

Reference ID: Casual Catering Supervisor