Job Description

Job description
We are looking for enthusiastic and motivated individuals to join our Front of House team as Casual Duty Managers at South Street Arts Centre, part of Reading Arts and Venues. South Street is a dynamic, artistically led venue hosting some of the best small-scale touring work from the UK and further afield. We are looking for dynamic and committed individuals to join our small team as a Casual Duty Manager to contribute to the smooth running of our shows and events.



We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role:

We are looking for a Casual Duty Manager to create a warm and welcoming environment for customers & visiting artists whilst underpinning that with a methodical and professional approach to the delivery of our events.



We pride ourselves on our customer service, so require someone with a passion for working with the public & motivating their team to deliver a high-quality service.



You'll work closely with colleagues across technical, box office, and catering to make sure every event is delivered to the highest standard.



The working hours will be different every week, as our programme fluctuates from week to week, but would be almost exclusively evenings and weekends when the work is available.



We're looking for someone with:


Experience in event or venue management, ideally in an arts or entertainment setting Strong leadership skills with the ability to manage and motivate a team A commitment to high standards of customer service Confidence in handling health & safety responsibilities and emergency situations Flexibility to work evenings, weekends and bank holidays as required

To find out more about South Street Arts Centre please visit:

https://whatsonreading.com/venues/south-street/whats-on

About you:

We're looking for someone with excellent communication skills, who is comfortable dealing with a wide range of people. You will need to lead a small team of casual staff and deal directly with a wide spectrum of the general public. You will need to be able to use IT for documentation and communication.



Specific requirements:


Experience of working in customer service environment, preferably in an arts venue Experience of managing staff A knowledge of Health & Safety practice Excellent communication skills Ability to use IT to a good standard Able to work evenings and weekends

You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.



Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team -

work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency -

show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious -

be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading -

maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer:

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.



A competitive salary alongside a range of benefits including:


A wide range of flexible working opportunities Local Government Pension Scheme (LGPS)

To arrange a confidential discussion on this position please contact John Luther - Artistic Director at

john.luther@reading.gov.uk

or call 0118 937 2394

Closing Date: Wednesday 3rd September 2025

Interview Date: Wednesday 10th September 2025

Interview Setup: In person - question and answer based at South Street Arts Centre



Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.