Job Description

Job Advert: Duty Manager - Three Hills Sports Centre

Location:

Three Hills Sports Centre, Folkestone

Type:

Full-Time

Reports To:

Facilities Operations Manager

About Us

The Sports Trust is dedicated to building healthier, happier, and more connected communities through sport and physical activity. Our flagship venue,

The Three Hills Sports Centre

, is a thriving hub in Folkestone, offering world-class cricket and hockey facilities, a high-quality fitness suite, and versatile spaces for schools, clubs, and the wider community.

The Role

We are seeking an energetic and experienced

Duty Manager

to lead the day-to-day operations of The Three Hills Sports Centre. This pivotal role combines operational management, team leadership, and community engagement to ensure the Centre is safe, inclusive, and commercially sustainable.

As Duty Manager, you will oversee the smooth running of all facilities, manage a multidisciplinary team, and foster strong partnerships with local schools, sports clubs, and community organisations. You'll also play a key role in driving participation, memberships, and income, ensuring The Three Hills remains a leading centre for sport, health, and wellbeing.

Key Responsibilities

Lead safe and efficient daily operations across pitches, gym, and event spaces. Manage and support a team of coaches, fitness staff, and front-of-house personnel. Ensure all staff are trained in safeguarding, first aid, and customer service. Oversee risk assessments, incident management, and compliance procedures. Build strong community links with schools, clubs, and local organisations. Deliver excellent user experiences for participants of all ages and abilities. Support growth in memberships, facility bookings, and event income. Produce monthly reports on operational, financial, and compliance performance.

About You

We're looking for someone who brings both passion and professionalism to the role. The ideal candidate will have:

3-5 years' experience managing a leisure, sports, or community facility. Strong track record in team leadership, risk management, and programme development. Excellent knowledge of health & safety compliance in sports/fitness environments. Strong communication and stakeholder engagement skills. First Aid at Work and Safeguarding certifications (or willingness to obtain).

Desirable:

Fitness industry or coaching qualifications. Experience managing sports clubs, large events, or tournaments. Familiarity with cricket, hockey, and community sport culture.

Why Join Us?

Be part of an ambitious charity with a clear community mission. Lead operations at one of the South East's leading community sports hubs. Opportunity to shape participation pathways from grassroots to performance level. A dynamic, supportive team environment with professional development opportunities.

How to Apply

If you're passionate about sport, community engagement, and operational excellence, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 32,000.00-36,000.00 per year

Application question(s):

What direct experience do you have of managing or leading in this type of environment?
Work Location: In person