Job Description

Job Title:

Event Steward

Reports to:

Senior Steward / Supervisor / Event Safety Officer

Location:

Various venues (football stadiums, rugby grounds, music festivals, and other event sites across UK)

Job Type:

Part-time / Casual / Event-based

Job Purpose:

To ensure the safety, security, and enjoyment of all spectators and participants at events by providing excellent customer service, crowd management, and support in line with event safety regulations and company procedures.

Key Responsibilities:

1. Customer Service & Support

Provide a friendly, professional, and helpful presence for all event attendees. Assist visitors with directions, seating, and general enquiries. Offer support to individuals who may need assistance, including disabled guests or those with special requirements.

2. Crowd Management & Safety

Monitor spectator areas to maintain orderly behavior and prevent overcrowding. Control access points, checking tickets and accreditation as required. Assist in the safe movement of crowds, especially during ingress, egress, and emergencies. Report any suspicious activity, hazards, or breaches of security immediately.

3. Emergency Procedures

Remain calm and act quickly in the event of an emergency (e.g. evacuation, medical incident, fire). Follow directions from Supervisors and Emergency Services. Maintain knowledge of emergency exits and safety protocols.

4. Compliance & Conduct

Adhere to the venue's code of conduct, safety regulations, and company policies. Wear appropriate uniform and maintain a professional appearance at all times. Attend mandatory briefings and training sessions.

Skills & Attributes:

Excellent communication and interpersonal skills. Strong customer service orientation. Ability to remain calm under pressure and handle challenging situations diplomatically. Team player with a positive attitude and professional approach. Good observational skills and attention to detail. Reliable, punctual, and trustworthy.

Requirements:

Must be at least 18 years of age. Right to work in the UK. Willingness to work weekends, evenings, and public holidays as required. Previous stewarding, security, or customer service experience (desirable but not essential). Level 2 Award in Spectator Safety (or willingness to work towards it).

Benefits:

Competitive hourly pay rates. Flexible working opportunities across multiple venues. Full training and ongoing professional development. Opportunity to work at major sporting and entertainment events.
Pay: 12.30 per hour

Expected hours: No more than 15 per week

Language:

English (required)
Work Location: In person