Job Description

Job Summary:

ZAM FM is seeking reliable, professional, and customer-focused Event Stewards to join our team at London Stadium. As part of our event operations, you'll play a key role in ensuring the safety, security, and enjoyment of all spectators and staff during a wide range of events -- from Premier League football matches to concerts and large-scale public gatherings.

You will represent both ZAM FM and London Stadium, providing a visible security presence, assisting with crowd management, and delivering exceptional customer service at all times.

Key Responsibilities

Provide a safe and welcoming environment for all spectators, visitors, and staff.

Conduct ticket checks, bag searches, and access control in accordance with venue and event policies.

Manage crowd flow and ensure spectator safety before, during, and after events.

Respond professionally to incidents, emergencies, or first aid situations as required.

Deliver clear and confident communication to guests and colleagues.

Follow all company and stadium procedures, including health & safety and safeguarding standards.

Support the delivery of a positive event experience through proactive engagement and problem-solving.

Essential Requirements

Spectator Safety Qualification - NVQ Level 2 or Level 3 (minimum)

SIA Door Supervisor Licence (required for Security Officer positions)

Valid ACT (Action Counters Terrorism) Certificate

First Aid Certification (in date and valid)

Excellent communication and interpersonal skills

Professional appearance and manner

Ability to remain calm and confident under pressure

Flexible and reliable approach to working hours (including evenings, weekends, and public holidays)

Desirable Attributes

Previous experience in stadium, arena, or event security roles

Conflict management or customer service training

Team player with a proactive attitude

What We Offer

Opportunities for ongoing training and progression

A friendly, professional team environment

Regular work at one of London's most iconic venues

Job Type: Part-time

Pay: 12.50-13.50 per hour

Benefits:

Free parking On-site parking
Experience:

Customer Service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred) NVQ level 2 or 3 Spectator Safety (required)
Work Location: On the road