Job Description

About Us:

At Cardiff Marriott, we're more than just a place to stay -- we're a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you'll be right at the centre of it all -- the face of our hotel, and the first impression our guests will remember.

The Role:

We're looking for a confident, motivated individual to join our Front Office team. From check-in to check-out, and everything in between, you'll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same -- and that's just how we like it!

What You'll Do:

Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently Respond to guest needs and enquiries with care, accuracy, and a can-do attitude Perform administrative tasks and maintain accurate guest records Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment Support the wider team while also working independently and proactively Handle situations with confidence, using sound judgment and a solution-oriented mindset

What We're Looking For:

Strong communication skills and a passion for delivering exceptional guest service Previous customer-facing experience is essential (hospitality, retail, or service industries) Ability to work confidently both on your own and as part of a team Professional and presentable appearance, with a welcoming attitude Eagerness to learn and grow in a hospitality environment Comfortable with multitasking and staying organised in a busy setting

Desirable (but not required):

Familiarity with Microsoft Office Suite Experience with POS systems or hotel management software

Looking the Part:

You'll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel -- your friendly, polished presence sets the tone for an excellent guest experience.

Why Join Us?

A supportive, close-knit team in a vibrant city-centre location Career development and training opportunities Competitive pay and employee benefits A dynamic, fast-paced environment where your ideas and energy are always valued
If you're ready to step into a front-facing role where every day is different and every guest interaction matters, we'd love to hear from you. Apply today and bring your best to the front desk!


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