Job Description

JOB & PERSONAL SPECIFICATION - HOSPITALITY OFFICERS

To greet, direct and ensure the safety of members of the public visiting the Millennium Forum. Preference will be shown to those who can demonstrate excellence in customer service. You will be required to work flexible hours including daytime's, evenings, weekends and bank holidays however,

AVAILABILITY FOR MONDAY TO FRIDAY DAYTIMES IS NOT ESSENTIAL BUT PREFERENCE MAY BE GIVEN TO THOSE WHO DEMONSTRATE THIS.

Have you a passion for customer service? Great ideas and a love of working with people? We pride ourselves in winning awards, excelling in customer service and offering a unique experience to all our customers.

Essential

Ability to work face to face with diverse customers in a confident way Engaging and welcoming Remains calm when working under pressure

MINIMUM

1 YEARS Experience of CUSTOMER FACING EMPLOYMENT

Desirable- please demonstrate on application form

DEMONSTRATE YOU ARE AVAILABLE MONDAY TO FRIDAY DAYTIME for a variety of daytime and weekend shifts

Ability to follow health and safety procedures Ability to work on a till A good listener with an ability to be easily understood by others Ability to clean and sanitize your surroundings Adaptable and proactive Experience working safely while manual handling Experience of working with customers with various access requirements May involve some weekend and evening work

Summary Job Specification

Exceed expectations

- learn, enjoy & always deliver the best possible performance & standards, whatever your role

Team focus

- we're all part of it; we're all important; work together & treat your team-mates with respect

Integrity

- you're positive, loyal and always a proud ambassador for The Millennium Forum

ROLE

To represent the company's high standards of personal presentation and behaviour at all times during a shift. To welcome customers in a friendly and accommodating manner, making a great first impression. To exceed customer expectations by being professional, knowledgeable and having an accommodating manner. To learn and retain a comprehensive understanding of all performances, content and to ensure maximum benefit to the guest and the ability to work effectively. To bring a positive attitude to teamwork, contributing to the smooth running of the restaurant and interacting productively with other departments. To maintain the standards and culture of the team by setting an example to new members of staff and assisting in their training when required.

REPORTING TO

Front Of House Manager/ Duty Manager

RESPONSIBILITIES

To report for duty, punctually, wearing the correct uniform To prepare the bar for service, following established jobs lists as directed by the duty manager To serve beverages, consistently achieving the required standards. To sell food/drink/ merchandise in the shop/ concession, consistently achieving the required standards. To record all sales accurately. To be responsible for cash, gift vouchers and credit/debit cards received from the customer and to account for these payments at the end of the shift. To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning routines and through ongoing diligence during the shift and in set up and clean down procedures. To observe and understand the company's fire plan and health and safety policy To observe the rules and procedures of the company as per the employee handbook.

The Millennium Forum will conduct a shortlisting exercise based on the information you have provided.

The initial selection exercise will be based on the essential criteria from the job and personal specification.

Furthermore the Millennium Forum reserves the right to supplement the short listing criteria using the desirable criteria from the above specification as essential criteria.

Job Type: Zero hours contract

Pay: 12.21 per hour

Schedule:

Holidays Monday to Friday Weekend availability
Work Location: In person

Application deadline: 01/08/2025
Expected start date: 18/08/2025