Job Description

About LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.
Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
About the Role
Responsible for delivering great guest experience through positive and engaging interactions with our guests, our Premium and Special Events host is a representative of the company, demonstrating brilliant behaviours and great values, treating each interaction with care and consistency. They are an advocate for who we are and seeks to showcase what we do best during high profile conferences, events and shows.
Trust-worthy, reliable & well-presented; the Premium Hosts take initiative to resolve issues, queries, and complaints on show nights and event days, delivering great guest experience to a high standard in our premium spaces.
An adept host collaborates with General Admission hosts, Food and Beverage teams, and Event Managers to deliver consistent service and work together, driving a better team dynamic.
They are keen communicators providing regular updates to supervisor on duty and completes end of show reporting, flagging any issues through the appropriate channels for continuous improvement.
Contingent on their placement; they are responsible for receiving guests, handling general customer service and information enquiries, resolving ticketing enquiries and handling accessibility queries, including receiving and managing feedback.
To be successful as a front of house team member, you should be outgoing, personable, and adept at stress management. Remarkable Arena Hosts will aim to provide best-in-class memorable guest experiences because of all their interactions
What We Offer:

• Supporting the venue when hosting huge events for world famous Musicians, Comedians, Sporting Events and much more!
• Great rate of pay (above minimum wage)
• Flexible working arrangements- you can choose your own shift pattern to work around your other commitments improving your work life balance.
• Paid every 2 weeks for the shifts you have worked.
• Our casual employees make up the largest part of our workforce from people across the city, it's a great place to make friends and socialise in a different environment.

You will be responsible for:

• Handling general enquiries such as wayfinding, ticketing, accessibility needs.

• Operates in the premium areas on show nights but is flexible to support elsewhere when required.

• Directing and guiding guests to their seats/suites and around the building - happy to help and approachable in all premium spaces.

• Proactive in approaching guests to have a chat and influence their evening positively; looking for ways to surprise and delight.
• Ability to upsell and upgrade guests with confidence.
• Working alongside the security stewards to keep guests safe and meet security protocol.
• Collaborates with F&B, Guest Experience and Event Managers to ensure continuous improvement of the standards we deliver.

• Responsible for providing exceptional service in premium areas during show nights, ensuring a high-quality experience for VIP guests and high-profile attendees.
• Required to work in all/general-public areas for a variety of other events, including special events, conferences, and exhibitions.
• Flexibility to adapt to different event environments, maintaining consistent professionalism and service standards across all settings.
• Assist in setting up and managing both premium and general areas, ensuring they meet the specific needs and expectations of each event type.
• Supporting guests with seat allocation and the resolution of guest needs.
• Be the expert in our arena, i.e., understanding the layout of the building, nearest entrances and exits, having a great product offering and price knowledge, ability to add value and upsell where appropriate.
• Brand Ambassador - always on the ball with the look and feel of our spaces and taking ownership to keep areas clean, tidy, and exceeding our brand standards.
• Providing guests with excellent guest service and support.
• Deliver effective complaint resolutions to avoid escalations, supporting security and stewarding, and understanding when to escalate.
• Understand operational processes and procedures to assist with guest enquiries appropriately and ensure delivery of a great event.
• Work closely with the Special Events and Conferencing Event Manager to understand the event brief and requirements.

You will have:

• Proven experience in the position of interest.

• Excellent verbal communication.

• Great interpersonal and teamwork skills, always approachable and happy to help.

• Ability to remain composed, particularly during stressful or uncomfortable circumstances.

• Great decision making skills.

• Availability to work evenings, weekends, and holidays

• Willingness to perform additional duties to facilitate the business operations, as needed.

• Ability to engage with diverse audience profiles, tailoring communication, and interaction styles to meet the needs of various guest types.

• Ability to switch to a more relaxed and approachable style for informal settings, such as concerts and entertainment events, to create a welcoming atmosphere.

• Keen awareness of different cultural and social dynamics, ensuring respectful and effective engagement with all guests.

• Proven track record of managing interactions with both high-profile corporate clients and public attendees, delivering exceptional service in both contexts.

Recruitment Process Outlined:

• 1st Stage- You will be contacted by a member of ASM Global to discuss the vacancy.
• 2nd Stage- You will be invited into our venue for one of our Recruitment days, so we get to know you a bit better beyond your CV.

Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.