Job Description

Job title: Casual Tour Guide

Department: Marketing Department

Based at: Ewood Park, Blackburn, BB2 4JF.

Reports to: Head of Marketing

Responsible for: N/A

Hours of work: As and when required. This may include evening and weekend work. You will liaise with your line manager on a weekly basis on whether you are available or needed for work.

Contractual Status: Casual worker

Job purpose: To host guided tours of Ewood Park stadium for Blackburn Rovers Football Club.

Duties and responsibilities:

To be committed to ensuring the safeguarding and welfare of all stakeholders, promoting their well-being whilst maintaining professional boundaries; Prior to any ground tour, to carry out a pre-tour inspection to ensure all memorabilia and props are displayed correctly and are eye catching to supporters To ensure that customer areas are clean and tidy at all times Ensure that all memorabilia and props are stored away correctly and securely at the end of every tour To be responsible for the welcoming, enjoyment and safety of all the visitors at Blackburn Rovers Football Club during the tour, including children and people with disabilities Lead an entertaining, friendly and interesting tour of Blackburn Rovers To be responsible for the security and protection of Blackburn Rovers and its contents by providing a watchful presence at all times When appropriate, organise and implement displays, activities and quizzes Be aware of and positively promote the facilities at Blackburn Rovers Football Club To maintain an excellent level of customer services to all supporters To comply with company Health and Safety Regulations Report any equipment faults; and Any other duty as reasonably assigned by the Head of Marketing

Skills required:

Good organisational skills Excellent communication skills Professional; and Good timekeeping and punctuality.

Knowledge required:

Good knowledge of football; Ability to retain knowledge about Blackburn Rovers Football Club

Qualifications required:

There are no specific qualifications required for this role. Training will be provided.

DBS check required: Yes (enhanced)

The document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.

Job Type: Zero hours contract

Pay: 10.00-12.21 per hour

Benefits:

Free parking
Work Location: In person