Job Description

Catchment Operational Supervisor

Date:

4 Jul 2025

Company:

DWR Cymru Cyfyngedig Welsh Water Plc

City:

Chester

Address:

Chester, England, GB, ch1 4nt

Job Requisition Number

7772

Work Type

Permanent

Job Function

Operational

Salary Range

41,300.00 -47,213.00

Base

Chester

Closing Date

23:59 on 17/07/2025

What you'll be responsible for

Managing operational crews involved in the operation and maintenance of wastewater assets including direct and sub contract workforces.


Your responsibilities will include:

Ensuring colleagues work safely delivering operational and maintenance activities, whilst achieving full compliance with all relevant regulatory and statutory requirements

Ensuring that all operational activities are undertaken in an environmentally responsible and sustainable manner. Actively promoting environmental awareness within the business. Seen as an environmental role model

Managing and motivating colleagues to deliver great customer service, ensuring the business is customer led

Acting as cover for Operational Managers as required

Establishing a high performance culture with appropriate training and full implementation of process improvements afforded by investment in new technology or working practices where relevant

Proactively and effectively managing team and individual performance in accordance with all current HR policies

Ensuring public health is never compromised when delivering planned/reactive operational activities

Providing cost management support to the area management team to help achieve department budget yearly

Managing change across operational teams, creating high performing teams to deliver leading industry performance.

Monitoring and managing area team performance to ensure high level targets are achieved

Providing and testing appropriate functional contingency plans in line with emergency response procedures

Achieving health and safety unit assessment compliance monthly, providing supplementary evidence

Ensuring any operational incidents are managed effectively and in line with company procedures

Being an effective team player, supporting other team colleagues and promoting best practice and standardisation to improve business performance

Taking a rigorous approach to day to day operational procedures whilst being able to deal with complex customer and asset problems

Being able to demonstrate good working knowledge of work equipment and show understanding of the operation and maintenance of the equipment

Being able to demonstrate strong leadership capabilities and having excellent communication skills which will enable you to liaise effectively with colleagues, customers, service partners and visitors to sites.

Who you'll work with

Internal

DCWW management team - operations, H&S, HR, planning, finance & communications DCWW Contract Partners - Delivery managers where appropriate DCWW Service management team colleagues Asset strategy, capital delivery, quality, emergency planning, H&S and operational control and customer contact centre. Procurement, finance and HR teams Internal audit teams Business improvement groups

External

Environment Agency Local Authorities & Emergency Planning groups Key contract partners Planning groups Health and Safety Executive as required Regulatory groups

About you

Knowledge, Skills & Experience

Ability to think strategically but with a strong focus on ensuring day to day operations are effective and efficient Enthusiastic and self - motivated, you'll be able to work under your own initiative and be able to demonstrate a proactive and flexible approach to work You must be able to demonstrate good problem solving skills and show process understanding Demonstrating a "can do" attitude and the ability to develop new skills is important. Your development will be well-supported, and training will be given in technical areas if required You must be able to demonstrate strong leadership capabilities and have excellent communication skills which will enable you to liaise effectively with colleagues, customers, service partners and visitors to sites Ability to work as a team player who understands the importance of ownership and accountability Ability to demonstrate commercial experience in cost management and in delivering efficiencies in operational budgets and supervising suppliers Effective communication skills and ability to translate initiatives and directives into actions that are fully understood by the team. Ability to develop positive working relationships across the team and wider organisation Sound knowledge of a wide variety of IT systems

Good to know

The successful candidate will be required to participate in a bronze (1 in 6) standby rota. Car allowance is included.




For more information on the role please contact

Michaella.Thompson@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Option to buy additional annual leave up to 5 days per year Enhanced employer pension contributions - Up to 11% employer contributions Free Mortgage Brokering Services Enhanced family friendly policies Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes Gym and fitness discounts as well as high street shopping Cycle to work scheme Discount off all Welsh Water visitor attraction centres and gift shops Car-leasing scheme and free on-site parking at all sites Health CashBack scheme and access to an online GP service An employee assistance programme for employees and their immediate family Many more can be found on our website.




Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.



Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

Who we are

D?r Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.


D?r Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
D?r Cymru Cyf 2019.

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