Job Description

We are looking to recruit friendly individuals who will demonstrate a caring and compassionate approach to work, primarily in our private patients' ward. You will be involved in all aspects of the food and beverage service to patients, undertaking the preparation for the service of breakfast, lunch and dinner.



Other areas of work may include the delivery of function food to all areas of the hospital and assisting in retail areas when required. You will have varied responsibilities, and therefore, a positive and cheerful attitude is a must, along with a drive to improve the patient experience.



These are all challenging but rewarding jobs and would be ideally suited to motivated team players. Previous experience within a busy catering environment would be beneficial (but not essential). A Level 2 Award in Food Safety for Catering is essential.



This post is based at Harefield Hospital, Hill End Road, UB9 6JH



To deliver a high-quality, efficient catering service on hospital wards, consistently upholding the highest standards of food safety and customer service



To provide meals, beverages, and general catering support to all patients, ensuring service is delivered according to the set menu and scheduled times



To prepare and serve a variety of foods as outlined in the ward menus, following guidelines for portion control, presentation, and accurate service documentation



To support the availability and readiness of all food, beverages, utensils, and necessary items required for mealtime service



To maintain cleanliness and hygiene standards by thoroughly cleaning catering equipment and utensils in line with the cleaning schedule, ensuring a safe and sanitary environment



To present a friendly, professional demeanour to all patients and service users, offering accurate information and guidance on menu options when needed



The atmosphere at Guys and St Thomas' NHS Foundation Trust is warm, inclusive, and patient-focused. Our staff members work collaboratively across various departments to deliver the highest standard of care, ensuring patients feel valued and supported throughout their journey. The hospital's environment is one where innovation thrives and where your contributions are appreciated and celebrated. Whether you're working directly with patients or in a behind-the-scenes role, you'll find a culture of mutual respect, teamwork, and compassion.



The work ethic at Guys and St Thomas' NHS Foundation Trust is driven by a passion for excellence in healthcare. We are committed to maintaining high standards of care, professionalism, and accountability in all aspects of our work.



Working at Guys and St Thomas' NHS Foundation Trust means being part of a prestigious healthcare institution that truly values its staff. With a culture centred on care, respect, and collaboration, you'll have the opportunity to make a real difference while enjoying a fulfilling career.



Assist in the preparation of food and beverages for patients, staff, and visitors in accordance with the hospital's menu and dietary requirements



Serve meals and drinks to patients, ensuring portion control and presentation meet the hospital's standards



Ensure food is served at the appropriate temperature and on time



Follow the prescribed menu and ensure that meals are provided according to patient preferences and medical instructions



Ensure any substitutions or special requests are accommodated efficiently, communicating any changes or issues to the senior catering staff



Maintain high standards of cleanliness and hygiene within the kitchen and dining areas by following food safety protocols and the cleaning schedule



Ensure all kitchen and catering utensils, equipment, and surfaces are thoroughly cleaned and sanitized after use



Follow guidelines for food storage, keeping the kitchen and pantry areas organized and in compliance with health and safety regulations



Provide friendly and efficient service to patients, staff, and visitors, responding to questions about the menu and food offerings



Communicate effectively with patients to ensure their dietary needs and preferences are met



Address any concerns or complaints in a professional and courteous manner, referring issues to senior staff when necessary



Adhere to all health and safety regulations to prevent accidents and injuries within the catering environment



Be familiar with and implement food safety practices in line with legislation and hospital policies



Ensure safe handling and storage of food, preventing contamination and maintaining food quality



Accurately complete required records such as food temperature logs, stock inventories, and cleaning schedules



Report any food safety or hygiene concerns promptly to management