Job Description

Do you want to work as part of an innovative Catering Team within one of Europe's leading and the UK's best Cancer Care Centres?



We have a rare opportunity for you to join our inspirational catering team here at The Christie as a catering assistant for our restaurant team . Encouraging healthier lifestyles, our chefs are skilled in the art of transforming fresh, seasonal ingredients into nutritious, home-cooked meals that place our patients, families, visitors, and colleagues at the heart of what we do. As part of this dedicated team, you'll play a vital role in serving high-quality food and refreshments to patients, colleagues and visitors in our busy restaurant. If you have a passion for excellent customer service, a friendly smile, and the ability to thrive in a fast-paced environment, we'd love to hear from you

What will you be doing:

Serving meals and beverages in the Restaurant. Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed. Maintaining a clean and hygienic kitchen and dining area during and after services. Ensuring all catering equipment is cleaned and ready for use. Providing excellent customer service to patients, families, and colleagues. Ensuring NHS Food Standards are adhered to. Replenishing stocks and supplies in the kitchen and dining area as directed.

Qualifications and Skills:

Must hold Food Hygiene Certificate L2 Must Hold L2 English Certificate

Experience in catering, kitchen, or a food service industry

Excellent communication and interpersonal skills

Ability to work effectively within a team environment

Attention to detail and ability to multitask



Availability to work flexible hours including evenings, weekends, and public holidays



The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.



We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.



We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.



DUTIES AND RESPONSIBILITIES



To provide a customer-focused service to all patients, staff, and visitors



Provide information on menu items to patients, staff and visitors so ensure that the allergen content of the meals is clearly communicated to the customers.



Promote and maintain point of sale e.g., counter, and vending machines



Participate, as appropriate, with staff involvement groups for all aspects of quality.



Report any feedback from patients, staff and visitors regards meals or service to the supervisor or management



Must have thorough knowledge of customer service and experience of large-scale catering.



To undertake all Trust mandatory training courses and any other departmental training e.g., COSSH, HACCP, Allergen Training and Food Hygiene Level 2 training



Carry out all work procedures in accordance with the Food Safety Act and work within our Departmental HACCP procedure.



Ensure that you maintain due diligence records for evidence when carrying out checks for food temperatures and cleaning records that need to be recorded via the Monika system in line with HACCP Policy.



Cater for any hospitality or events in accordance with supervisory instruction.



Have the ability to cope with increased workload at short notice and requests for out of hour's service as required.



Any change in shift patterns to suit the needs of the service may be required.



To carry out general and specialised cleaning tasks in main kitchen or front of house areas.



Basic preparation of food and beverages as required.



Take up the patient food trolley up to the ward and serve patients meals on occasion.



Manual work covering, Catering stores as required.



Setting up of all pieces of equipment at the start of the working day e.g., coffee machines, toasting machine, grills and any other equipment located in the Front of House services .



Ensure good customer relations.



Provide an excellent food and customer service to patients/staff/visitors in the Front Of House areas or on ward level



Ensure that all standards of hygiene and cleanliness are adhered to at all times



Ensure good practice is carried out to minimise waste



Ensure faulty equipment is reported to supervisor or management.



Maintain good housekeeping and stock rotation of all provisions within designated area.



To ensure that all equipment is used efficiently and to report any defects in equipment or machinery to a supervisor as soon as they occur.



Undertake cash handling duties on the tills in accordance with the cash handling procedures, and PCI requirements for use of Chip n Pin equipment.



Ensure compliance with all Trust policies.



Ensure compliance to all Trust Risk Management, Research Governance and Infection Control Policies and Procedures.



Enter data as required for evidence via the Monika Task Minder system.



Follow strict cleaning schedules and record hot & cold food temperatures as required.



Ensure that Risk Assessments are adhered to for any new tasks, to prevent unnecessary risks.



Liaise with management to continuously improve the service.



Undertake annual Personal Development Reviews to enhance skill sets



Responsible for putting away deliveries as required and ensure stock control/rotation procedures are followed.



To transport food provisions and hardware throughout the Trust on different trolleys



Concentration is required when setting up and using machinery/cooking equipment, and to ensure that adequate safety precautions are taken when carrying out any tasks.



Knife handling may be required for food preparation tasks.