Job Description

Posted 22 September 2025
Salary 30,099 (35 hours per week)
LocationLiverpool
Job type Permanent - Full Time
Reference036352
Job FunctionOnboard Team

Please note: We may close this advert early if we receive a strong response, so we encourage you to apply as soon as possible.

Please do not apply if you have applied within the last 6 months.

Our Onboard team at Liverpool are looking for enthusiastic individuals to join our team of Catering Assistants.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.


Are you

PASSIONATE

about delivering excellent customer service with

INTEGRITY

? Do you have an

AMBITIOUS

drive to make a genuine difference to others?


We are

COMMITTED

to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience.


In this role, we want you to bring your

AUTHENTIC

self to make our customers experience memorable as they travel onboard. We want to be YOU!

As an Onboard Customer Service Assistant, you will have:

The ability to always provide excellent customer service. Good attention to detail ability to solve problems and think on your feet. A positive and proactive approach to the way you work. Strong communication skills The ability to work in a team

For more information take a look at the role profile

here

If there's nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU!

If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. Opportunities may be full time or part time.

As well as working with a fantastic team at Liverpool you will also receive:-

Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure travel) 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays) 10 free journeys on other First Group Train Operators

Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!

Be You. With Us

.


At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.


We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.


When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

Passionate-

We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed

- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity

- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious

- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic

- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.