Job Description

Location:

The Brick Community Stadium

Contract:

Permanent

Reports to:

Stadium Managing Director

Closing Date:

1 June 2025, 11:59pm

About the role:

The General Manager (Catering) is responsible for overseeing all catering operations within the stadium, ensuring high-quality food and beverage service across all events and venues. This role ensures operational excellence, customer satisfaction, and financial performance through effective leadership, strategic planning, and co-ordination with internal teams and external partners. The GM drives a culture of premium hospitality, safety, and compliance while delivering an exceptional guest experience that aligns with the stadium's brand and commercial goals. Supports the Stadium Managing Director in business strategy in line with client needs.

The application form is attached below.

Key Tasks and responsibilities:

Client & Guest Experience:

Build strong relationships with key clients, sponsors, and partners to understand and deliver on their catering needs. Ensure service standards and guest expectations are consistently exceeded. Creativity in ensuring a strong product offering for all guests, in both GA & Premium. Identify opportunities for organic growth. Monitor KPI reporting, reviewing contents of client meetings, and building on feedback to ensure retention.

Operational Management:

Oversee the day-to-day catering and hospitality operations across the stadium venue including but not limited to hospitality suites and function rooms. Inclusive of bars, kiosks, kitchens, and auxiliary areas. Responsible for the day-to-day management of the catering team, recruitment, induction, training, and overall performance. Develop and execute operational plans, including staffing, logistics, and service delivery. Co-ordinate closely with event management, culinary, and concessions teams, with regards to developing the food and beverage provision. Act as the Stadium Duty Manager in line with the operations rota for the purpose of Fire Evacuation and other related duties including but not limited opening and closing the facility when required.

Leadership & Team Management

Lead and motivate a large team, including department heads, chefs, supervisors, and casual event staff. Oversee recruitment, training, development, and scheduling to ensure a high-performing workforce. Foster a culture of accountability, teamwork, and customer-first service. Clear communicator with exceptionally high standards.

Financial Performance

Develop, manage, and report on departmental budgets, including forecasting, cost controls, and profit margins. Monitor financial performance against KPIs, making adjustments to meet revenue and cost targets. Drive commercial performance through upselling strategies, product innovation, and promotions. Develop and maintain effective relationships with suppliers, negotiating prices and contracts following agreed procurement guidelines and addressing any concerns as required.

Payroll

Responsible for liaising with the Finance Department to ensure accurate and timely payroll processing.

Who are we looking for?

Proven experience in a beverage or catering management role, preferably in a stadium, large venue, or event-based environment. Strong financial acumen with experience managing large budgets and P&L responsibility. Demonstrated success in leading large teams in a fast-paced, dynamic environment. Excellent organisational and project management skills. Interpersonal skills and developing client relationships. Clear communicator, good at motivating people and the setting of exceptional standards.

Perks of the job

On-site free parking. EAP Program. Opportunity to access tickets for events at the Brick Community Stadium.
Job Types: Full-time, Permanent

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount
Schedule:

Weekend availability
Work Location: In person

Application deadline: 01/06/2025