Job Description

Location: London, SE13 6LH

Hours of work: 40

Contract Type: Permanent

The Catering Operations Manager will provide senior-level leadership in the development and management of all patient feeding and retail catering facilities within the hospital.


You will be responsible for implementing and maintaining robust systems and processes that meet Government, Trust, and company legislation, ensuring the highest standards of safety, compliance, and service delivery.

Leading a multi-faceted team, you will provide clear, consistent direction and foster a culture of excellence, collaboration, and accountability.


With a strong focus on both patient care and customer experience, you will play a key role in enhancing catering services across the hospital, balancing operational efficiency with quality and innovation.


This is a highly visible leadership role that offers the opportunity to shape catering provision within a healthcare environment, making a meaningful impact on patient wellbeing and visitor experience alike.

Key Responsibilities

Lead and manage all patient feeding and retail catering operations across the hospital site, ensuring compliance with company policies and hospital food standards. Maintain high standards of health, safety, hygiene, and food safety, ensuring safe delivery of services for patients and retail outlets. Hold full financial responsibility for catering accounts, including budgeting, forecasting, sales targets, and cost control. Plan, develop, and review catering offers in collaboration with SMEs, adapting to evolving guidance and customer needs. Manage, develop, and support team members through clear objectives, training, and personal development plans. Build and maintain effective relationships with stakeholders, including Trust staff, clients, and external partners. Monitor and report on service delivery, implementing continuous improvements to meet targets and enhance performance.

Professional and Personal Competencies/Qualifications

Food Safety qualification (minimum Level 3, Level 4 preferred). Level 3 Health & Safety certification. Experience in food handling, retail catering, and patient catering (healthcare experience desirable). Strong leadership skills with proven experience managing large teams. Excellent customer interaction skills with a service-focused approach. IT proficiency, particularly Microsoft Office. Highly organised, able to prioritise and perform well under pressure.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person