Job Description

Posted 13 May 2025
Salary competitive
LocationLondon
Job type Permanent - Full Time
Reference034613
Job FunctionHeadquarters

Are you passionate about delivering exceptional customer experiences and driving continuous improvement? Do you have a knack for managing complex logistics and fostering positive relationships? If so, we have the perfect opportunity for you!


As the Catering Proposition Logistics Manager, you will be responsible for the design, specification, sourcing, oversight, management, delivery, review, and adjustment of our onboard catering service. This includes managing equipment, food and beverage, consumables, standards, and quality management to ensure a consistent and exceptional customer experience.

Key Responsibilities:

Lead and Inspire the Catering Team:

Provide dynamic leadership to the Catering team, overseeing operations, contractual governance, and the development of food and beverage standards to ensure top-notch service.

Cultivate Supplier Partnerships:

Build and maintain strong relationships with suppliers, ensuring they meet our high standards and contractual obligations, while driving performance through effective SLAs and KPIs.

Governance and Excellence:

Develop and manage a robust governance framework to deliver exceptional products and services, ensuring we meet our standards and stay within budget.

Champion Continuous Improvement:

Drive innovation and improvement in our catering services, focusing on enhancing budgetary control, security, and safety to deliver the best customer experience.

Strategic Contingency Planning:

Plan and implement effective contingency and continuity strategies to ensure seamless catering operations under all circumstances.

Foster Industry Collaboration:

Build and nurture relationships with peers from other Train Operating Companies (TOCs) to share best practices and achieve cost efficiencies.

What you'll bring:

Leadership Excellence:

Inspire and lead a dynamic team to achieve operational excellence and outstanding customer service. Your leadership will drive motivation and top performance.

Strategic Vision:

Make decisive decisions and negotiate effectively to foster positive relationships and drive continuous improvement and innovation.

Operational Mastery:

Manage large teams and coordinate with multiple stakeholders to ensure efficient budget management and supplier logistics, guaranteeing seamless catering operations.

Technical Proficiency:

Utilise your expertise in IT software, retail control, food delivery operations, LEAN and Just In Time processes, and statutory legislation to support smooth operations.

Resilience and Independence:

Be strong, self-reliant, and resilient, overcoming challenges and driving success independently for the benefit of the business and the team.
You will need to be located along, or within a 60 minute commute of the West Coast Main Line. Your main location of work when not travelling across the network will be London Euston Station.

Please see

role profile

for further information

As well as a competitive salary, the benefits include:

Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure travel) 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays) 10 free journeys on other First Group Train Operator


We're transforming train travel on the West Coast Main Line, making it greener, cleaner, and comfier. As a joint venture between First Group and Trenitalia, we serve over 50 stations across England, Scotland, and Wales, connecting millions of customers with opportunities and experiences. We're proud of the difference our skilled team is making and would love to welcome you onboard.

If you're ready to make a difference and be part of a dynamic team that's transforming train travel, apply now to become our Catering Proposition Logistics Manager!

At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.


Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!