Job Description

Key Responsibilities

Team Leadership & Supervision

Act as the on-duty lead for catering staff and volunteers. Allocate roles and duties including food preparation, service, stock handling, and cleaning. Deliver clear shift briefings covering menus, service standards, and safety. Provide ongoing supervision, support, and direction. Lead by example at all times.

Customer Service & Visitor Experience

Deliver friendly, professional, and efficient service. Promote a welcoming atmosphere aligned with organisational values. Manage queues and service flow during busy periods. Handle customer queries or complaints appropriately.

Food Safety, Hygiene & Compliance

Ensure compliance with food hygiene regulations and internal procedures. Maintain high standards of cleanliness and presentation. Ensure allergen controls, temperature checks, and records are completed. Report food safety issues, accidents, or near misses promptly.

Stock Control & Operations

Monitor stock levels and report shortages or wastage. Ensure correct storage and rotation of stock. Support till operation and cash handling procedures. Help reduce waste and improve efficiency.
Events & Peak Period Operations

Support catering delivery during events and busy periods. Adapt staffing and service to visitor demand. Work closely with Events, Retail, and Operations teams.
Training & Team Development

Support induction and training of staff and volunteers. Reinforce food hygiene and customer service standards. Provide informal coaching and feedback.
Health & Safety

Ensure safe working practices. Follow emergency procedures. Escalate safety concerns immediately.
Person Specification

Essential

Experience in catering or hospitality. Experience supervising people. Strong customer service skills. Knowledge of food hygiene and allergen controls. Calm and organised under pressure.
Desirable

Food Hygiene Certificate Level 2 or above. Experience working with volunteers. Event or seasonal catering experience. First Aid training.
Personal Qualities

Approachable and supportive. Reliable and organised. Team-focused. Committed to high standards.
Hours & Commitment

Annualised hours contract, equivalent to 25 hours per week on average. Flexible working to meet operational needs. Evening and weekend working required. Bank holiday working may be required.
Job Type: Part-time

Pay: 17,000.00 per year

Expected hours: 25 per week

Benefits:

Sick pay
Work Location: In person