Job Description

Counter Fraud Causation Team Leader



HF. People. Not just lawyers. We know it's you who makes the difference.



We are looking for a Counter Fraud Causation Team Leader to lead and inspire our team in identifying the causes and key contributors to fraudulent activities. This role would be well suited to someone with solid causation experience who wants to take the next step in their career and progress into a role with management responsibility as a Team Leader.



What will you be doing?



As the Causation Team Leader you will ensure that fraudulent activities are detected and addressed with the highest level of precision and integrity.



You will undertake file reviews and audits for Fee Earners within an appointed team to ensure effective case management and the production of high-quality work, as well as supervising the team, the Team Leader will be tasked with ensuring that the client and its customers continue to receive a best-in-class service from HF. You will do this by monitoring the performance, workload and engagement of the team as well as the performance of the numerous market leading and innovative strategies that are regularly rolled out by the client.

Other responsibilities will include:

Ensuring compliance with service standards within the Fraud Department and provide a point of contact for the Partnership/Senior Management.



Maintaining personal awareness of the relevant firm standards and working practices as set out by the Partners.



Escalating any concerns surrounding the performance of staff or changes in workload to the Partnership/Senior Management.



Undertaking general supervisory duties including monitoring of timekeeping, checking FE's post, covering holidays and sick leave.



Informing the Team Leader/Partner of any individual or team training needs.



Completing staff probationary reviews and appraisals where necessary.



Supporting the People Department with recruitment, if appropriate.



Producing statistics concerning the team for any internal or external audits/tender documentation.



Ensuring that all cases are dealt with in compliance with Solicitors' Accounts Rules and Law Society Practice Management Standards.



Keeping up to date with all correspondence relating to files.



Complying with HF practices and procedures.



Coaching and mentoring the Causation Champions within the team.



Monitoring the performance of numerous causation strategies in order to feedback on results to the Partnership / Senior Management and the client on a monthly basis.



Monitoring workloads and ensure that all team members remain fully engaged and productive.



Monitoring the performance of all members within the team in-line with the systems recently adopted.



What do I need?



The ideal candidate will have been working in a fee earning role for several years with prior experience managing and developing high-performing teams. Strong leadership abilities, an analytical approach and a team player mentality are all traits that will make you successful in this role.



The position would suit someone who enjoys working in a fast-paced environment, who is keen to motivate the team to achieve their potential whilst delivering a high-quality service to the client, ensuring deadlines and strict SLA's are met.



What's in it for you?



This is a real chance for you to shine and progress and, we have a formidable reputation for developing and nurturing employees. Our Counter Fraud team is no exception. There are many opportunities for you to progress, to have a rewarding and prosperous career at HF and, there are a variety of roles within the team that highlight our solid culture of internal development, whether that be Partners, Legal Executives and Apprentices.



Above all, we are looking for committed, enthusiastic individuals with the desire to learn. It is important you are organised and punctual, but also willing to use your own initiative, under the supervision of the Team Leaders and Fraud Partner.



We are not your stereotypical corporate law firm. You will work on a hybrid basis with flexible working hours and a relaxed dress code where you dress for your day - so you can be yourself at work! We continue to place a firm emphasis on investing in our people and promoting internally, we are always looking to invest and grow our people. We're always looking to acknowledge and reward our people for the work they do. Here are just a few of the benefits you will have access to as part of our team:



25 days' annual leave (in addition to public holidays), increasing to 30 days with service

Private healthcare provision

Dental Insurance

Company pension scheme

Enhanced parental leave

Cycle to Work scheme

Life insurance and income protection

Employee Assistance Programme & Digital GP service

Season ticket loans

Flu vouchers

Bonus scheme

HF Discounts Hub

Electrical Vehicle Allowance



Sounds great! What next?



If HF feels like a place where you can belong, we'd love to learn more about you! If you are ready to apply, the button is below. If you just want a bit more information about the role, please email - recruitment@h-f.co.uk



As an equal opportunities' employer, we're passionate about inclusive hiring approaches. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.



To apply



Please follow the links below!



Our team is committed to protecting our clients and maintaining their trust through proactive fraud prevention and investigation. The Causation team work closely with clients to provide specialist training and on-site consultancy, as well as developing pre and post-litigation working practices and implementing strategies in the defence of personal injury claims.



About the company



HF is one of the UK's leading providers of legal and handling services to the general insurance sector. Established in 1969, the firm currently provides legal services to 12 of the UK's 20 largest motor insurers in specialist areas such as counter fraud, large & complex injury, motor and casualty services, recoveries, costs and credit hire.