Job Description

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a Global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to help us in our mission, as an Operations Analyst.
Take a look at our website here to learn more about why we're one of the leading software escrow businesses... Escode
About Escode
Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode's comprehensive services provide the necessary protection to safeguard investment in digital assets.
As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.
Escode's Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.
The Opportunity
Contracts and Sales Invoicing Team Manager is responsible for overseeing and managing the day-to-day operations of the billing and customer operations team. The team manager will ensure that new contracts set up, new business opportunities and billing activities are completed accurately within the month to maximise company's cashflow and to agreed monthly deadlines. Additionally, the role is crucial in driving operational efficiency, provide training and maintain strong relationships with both internal departments and customers.
Key Accountabilities:Team Management: Lead, coach, and motivate billing and customer operations team ensuring all team members are well trained, efficient and focused on achieving departmental goals. Provide training to the team when required to ensure effective team performance. Set clear objectives for the team in line with company goals and monitor performance regularly. Conduct regular one 2 ones with the team reviewing team performance, coaching, providing feedback and discussing development opportunities Organize team activities, ensure workloads are balanced, and handle escalations from the team. Ensure company procedures are followed. Act the first main escalation point for queries. Identify and implement improvements in the billing and contracts set up and management processes. Liaise with internal Account Managers and key stakeholders to follow up on outstanding queries. Support with complex billing/contracts set up queries. Liaise with external stakeholders of all levels, ensuring a professional relationship is maintained. Responsible for adhering to all internal policy and procedures in relation to security best practice. Prepare and send monthly billing/contracts reports to ensure all billing and customer operation activities have been completed. Contribute to month end/year end close processes, ensuring accurate billing, completion of all billing tasks, new contracts set up and contract activities are completed as per the monthly deadlines. Reconcile invoicing records with sales reports to ensure all invoicing has been completed and issues resolved. Assist in preparing for audits by providing accurate accounts receivable records and supporting with documentation. Help reduce invoicing errors by building long term relationships and collaborating with different departments to improve processes.

Key Competencies:Effective Communication: Clear and concise communication is vital for dealing with customer queries and maintaining positive relationships. Organisational Skills: Managing multiple tasks, maintaining accurate records, and meeting deadlines require strong organizational abilities. Time Management: Prioritising tasks based on urgency and importance helps in preventing delays in billing and contracts activities and meeting deadlines. Team Management and Motivation: The ability to lead a large team, coach and motivate the team to achieve their objectives and meet deadlines.

Functional and Technical skills:Proven work experience as a Contracts and Sales Invoicing Team Manager or in a similar role. Proficiency in MS Office and accounting software. Strong analytical skills and attention to detail. Excellent communication and customer service skills. Experience in the software escrow industry or a related field (Desirable) Good understanding of customer contracts and financial regulations. Ability to work independently and as part of a team.

About your application
We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email global.ta@nccgroup.com.
All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement